TM039 Rheem Water Star Service Instructions REV: A
Date of Issue: 02/09
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25
Rheem Electric Water Heater Warranty - (Australia Only)
WARRANTY CONDITIONS
1. This warranty is applicable only to water heaters
manufactured from 1
st
June 2008.
2. The water heater must be installed in accordance with
the Rheem water heater installation instructions,
supplied with the water heater, and in accordance
with all relevant statutory and local requirements of
the State in which the water heater is to be installed.
3. Where a failed component or water heater is replaced
under warranty, the balance of the original warranty
period will remain effective. The replaced part or
water heater does not carry a new warranty.
4. Where the water heater is installed outside the
boundaries of a metropolitan area as defined by
Rheem or further than 25 km from a regional Rheem
branch office, or an Accredited Service Agent, the
cost of transport, insurance and travelling costs
between the nearest Rheem Accredited Service
Agent‟s premises and the installed site shall be the
owner‟s responsibility.
5. Where the water heater is installed in a position that
does not allow safe, ready access, the cost of
accessing the site safely, including the cost of
additional materials handling and / or safety
equipment, shall be the owne
r‟s responsibility.
6. The warranty only applies to the water heater and
original
or
genuine
(company)
component
replacement parts and therefore does not cover any
plumbing or electrical parts supplied by the installer
and not an integral part of the water heater, e.g.
pressure limiting valve; isolation valves; non-return
valves; electrical switches; pumps or fuse.
7. The water heater must be sized to supply the hot
water demand in accordance with the guidelines in
Rheem water heater literature.
WARRANTY EXCLUSIONS
A)
. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER
HEATER WARRANTY , HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER
HEATER WARRANTY TO BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST
OF PARTS.
1.
Accidental damage to the water heater or any
component, including: Acts of God; failure due to
misuse; incorrect installation; attempts to repair the
water heater other than by a Rheem Accredited
Service Agent or the Rheem Service Department.
2.
Where it is found there is nothing wrong with the
water heater; where the complaint is related to
excessive discharge from the temperature and / or
pressure relief valve due to high water pressure;
where there is no flow of hot water due to faulty
plumbing; where water leaks are related to plumbing
and not the water heater or water heater
components; where there is a failure of gas,
electricity or water supplies; where the supply of
gas, electricity or water does not comply with
relevant codes or acts.
3.
Where the water heater or water heater component
has failed directly or indirectly as a result of:
excessive water pressure, excessive temperature
and / or thermal input; blocked overflow / vent drain;
corrosive atmosphere; ice formation in the pipe work
to or from the water heater.
4.
Where the water heater is located in a position that
does not comply with the Rheem water heater
installation
instructions
or
relevant
statutory
requirements,
causing
the
need
for
major
dismantling or removal of cupboards, doors or walls,
or use of special equipment to bring the water
heater to floor or ground level or to a serviceable
position.
5.
Repair and / or replacement to the water heater due
to scale formation in the waterways or the effects of
either corrosive water or water with a high chloride
or low pH level when the water heater has been
connected to a scaling or corrosive water supply or
a water supply with a high chloride or low pH level
as outlined in the Owner‟s Guide and Installation
Instructions booklet.
B)
SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES
ANY AND ALL CLAIMS FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE
WATER HEATER OR DUE TO LEAKAGE FROM FITTINGS AND / OR PIPE WORK OF METAL,
PLASTIC OR OTHER MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR
OTHER MODES OF FAILURE.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner under certain
circumstances with certain minimum statutory rights in relation to your Rheem water heater. This warranty must be read subject to that
legislation and nothing in this warranty has the effect of excluding or restricting those rights.
RHEEM WATER HEATERS AUSTRALIA
RHEEM AUSTRALIA PTY. LTD.
A.B.N 21 098 823 511
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
or refer local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any
consequences, which may arise as a result of its application.
