TM005 Rheem Solar Hiline Service Instructions REV D
D.O.I 20/02/2009
This document is stored and maintained electronically by
Service. All printed copies not bearing this statement in RED are deemed “uncontrolled”.
33
Solar Water Heater Warranty - Australia Only
Notes: * Refer to item 4 of warranty conditions.
Rheem Australia reserves the right to transfer fully functional components from the defective water heater to the
replacement water heater if required. The term “water heater” used in the Warranty Conditions and Exclusions means
both the storage tank(s), collector(s) and kit(s).
WARRANTY CONDITIONS
1.
This warranty is applicable only to water heaters
manufactured from 1
st
July 2001.
2.
The water heater must be installed in accordance with
the Rheem solar water heater installation instructions,
supplied with the water heater, and in accordance with
all relevant statutory and local requirements of the
State in which the water heater is to be installed.
3.
Where a failed component or water heater is replaced
under warranty, the balance of the original warranty
period will remain effective. The replaced part or water
heater does not carry a new warranty.
4.
Where the water heater is installed outside the
boundaries of a metropolitan area as defined by
Rheem Australia or further than 25 km from a regional
Rheem Australia branch office
, or an accredited Service
Agent, the cost of transport, insurance and travelling
costs between the nearest Rheem Australia Accredited
Service Agent‟s premises and the installed site shall be
the owner‟s responsibility.
5.
The warranty only applies to the water heater and
original or genuine company component replacement
parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an
integral part of the water heater, e.g. pressure limiting
valve; isolation valves; non-return valves; electrical
switches; pumps or fuse.
6.
The water heater must be sized to supply the hot
water demand in accordance with the guidelines in
Rheem„s solar water heater literature.
WARRANTY EXCLUSIONS
1.
REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM SOLAR
WATER HEATER WARRANTY ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE THE
WATER HEATER WARRANTY TO BECOME VOID, AND MAY INCUR A SERVICE CHARGE AND
COST OF PARTS.
a)
Accidental damage to the water heater or any
component, including: acts of God; failure due to
misuse; incorrect installation; attempts to repair the
water heater other than by a Rheem Australia
Accredited Service Agent or the Rheem Australia
Water Heaters Service Department.
b)
Where it is found there is nothing wrong with the water
heater; where the complaint is related to excessive
discharge from the temperature and pressure relief
valve due to high water pressure; where there is no
flow of hot water due to faulty plumbing; where water
leaks are related to plumbing and not the water heater
or water heater components; where there is a failure of
gas, electricity or water supplies; where the supply of
gas, electricity or water does not comply with relevant
codes or acts.
c)
Where the water heater or water heater component
has failed directly or indirectly as a result of: excessive
water pressure, temperature and/or thermal input or
corrosive atmosphere; ice formation where the system
is
installed at an altitude more than 600 metres above
sea level; ice formation in the pipe work to and from the
storage tank and solar collectors and the system has
not been installed in accordance with the Rheem
Australia water heater installation instructions.
d)
Where the water heater is located in a position that
does not comply with the Rheem water heater
installation
instructions
or
relevant
statutory
requirements, causing the need for major dismantling
or removal of cupboards, doors or walls, or use of
special equipment to bring the water heater to floor
level or to a serviceable position.
e)
Repairs to the water heater due to scale formation in
the waterways when the water heater has been
connected to a harmful water supply as outlined in the
Owner‟s Guide and Installation Instructions booklet.
f)
Breakage of collector glass for any reason including
hail damage. (We suggest that the collector glass be
covered by your home insurance policy).
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES
ANY AND ALL CLAIMS FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE
WATER HEATER
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner
under certain circumstances with certain minimum statutory rights in relation to your Rheem Australia solar water heater.
This warranty must be read subject to that legislation and nothing in this warranty has the effect of excluding or restricting
those rights.
RHEEM AUSTRALIA
RHEEM AUSTRALIA PTY. LTD.
A.B.N 21098823511
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
0800 657 335 NEW ZEALAND
or refer local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any
consequences, which may arise as a result of its application
.
