Qwave User Manual
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branch. If you double click on this
should read: "Driver Provider: RGB Photonics" and "Driver Version: 2.8.14.0" (or later). If
your spectrometer is marked with an exclamation or question mark, please remove the
device, uninstall the software from the Windows Control Panel, restart the computer and
install the software again.
If your spectrometer is not listed at all in the Device Manager, please try a different USB
port. If the device does not work on one computer, but works on others, the USB port
externally powered USB hub.
al Support Team (see chapter 5.1).