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emerged, in which case the customer shall have the option of not repairing the defect not covered by the
warranty terms. In the situation described above, the product’s return charges shall fall under the
customer’s responsibility. The product can also be recovered from the Importer’s maintenance service
where the product has been sent at no extra charge.
A reasonable time in which to report a defect shall be no later than 60 days following the detection of the
defect or the day when it should have been detected. However, in the event of a defect, the customer
must always act in a way that ensures that the damage will not be heightened due to the customer’s
actions or negligence. When reporting a defect, the purchaser must present a warranty certificate or
another reliable clarification on where and when the device was purchased.
When estimating a reasonable repair time, the degree of defect shall be taken into account in
consideration of the safety and reliability of the device, the difficulty of locating the defect, the scope of
repair and the availability of spare parts.
With regard to software, the manufacturer’s licence and terms of use shall be observed.
7. Presenting a warranty claim
You can submit a warranty claim at rexnordic.com or by phone or e-mail to Rex Nordic’s customer service
during service hours. The up-to-date customer service contact information is available at rexnordic.com.
Alternatively, if you purchased the product from an official Rex Nordic Oy reseller, you can contact the
reseller.
8. Warranty service and options
The most suitable warranty service option can be determined through contact with the importer. With the
below options, Rex Nordic shall determine one or more options to be used:
a. An authorised servicing staff member arrives on site to perform the warranty service measures
b. The customer sends the product to warranty service by post. Rex Nordic shall pay the postal fees both
ways if the warranty terms are met
c. The customer delivers the product to an authorised reseller, and the reseller delivers the product to Rex
Nordic.
d. The customer delivers the product directly to a service location indicated by Rex Nordic. The customer
shall be responsible for the costs incurred by them.
e. Rex Nordic shall deliver an easily replaceable part by post for the customer to replace by themselves. We
shall not bear any direct or indirect responsibility for any labour-related costs. If you need guidanceor more
information, please contact the Rex Nordic maintenance department. The up-to-date contact information
is available at rexnordic.com.
9. Disclaimer
This warranty shall be interpreted according to the laws of the country in which the product imported by
Rex Nordic Oy has been sold. To the extent allowed by local legislation, Rex Nordic shall not bear responsi-
bility for any operational defects, harm, loss or other indirect damage to the product caused by misuse of
the product, inability to use it or breach of the direct or indirect warranty.
