TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTIONS
Device will not pair
Out of range
Device already paired with
SUPERTONE
Move closer to the SUPERTONE
Press the BT button to enter pairing
mode and re-try pairing procedure
Paired device will not reconnect
Pairing failure
Pairing failure persists
Press the BT button to enter
pairing mode, and re-try
pairing procedure
Press and hold BT to clear the
Bluetooth memory, then re-try
pairing procedure
SUPERTONE shows a connected
device but not playing music
Wrong device is connected
Volume mute on SUPERTONE, but
high on audio source
Volume high on SUPERTONE, but
mute on audio source
Audio source does not have
Bluetooth selected as the audio
output method
Press the BT button to enter pairing
mode, and re-try pairing procedure
Turn volume up on SUPERTONE
Turn volume up on audio source
Select Bluetooth as the audio
output method on audio source
Reduced Bluetooth reception
range
SUPERTONE close to devices that
could cause interference
Move SUPERTONE away from
other devices such as wireless
routers, microwave ovens or other
Bluetooth devices
Reduced quality playback in
Bluetooth mode
Audio source has many active
Bluetooth connections, e.g.
keyboard, mouse etc.
Too many applications open on
audio source device
Connection error
Reduce the number of active
Bluetooth connections or use an
alternative audio source
Close some non-essential
applications on the audio source
Press the BT button to enter
pairing mode, and re-try
pairing procedure
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