TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTIONS
FM: HISS
DAB: Burbling/Intermittent
Cut-Out
Low signal strength.
Check/move antenna.
Move radio to another location.
Re-scan local (high-strength)
stations only.
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
DAB: ‘No stations available’
Low signal strength.
As above, then rescan stations.
Cannot connect to network
Network down.
Check that network is working
between computer and the router.
Router restricts access to listed
MAC addresses.
Obtain the SUPERCD MAC address
from
MENU
>
SYSTEM SETTINGS
>
NETWORK
>
VIEW SETTINGS and
add to router list
Insuffi cient Wi-Fi signal strength.
Check distance to router.
See if a computer can connect to
the network in this location.
Unknown encryption method.
Change encryption method on
router. SUPERCD supports WEP, WPA
and WPA2.
Unusual network confi guration.
Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL SETTINGS
Firewall preventing access.
Check the following ports are open
on the router:
UDP and TCP ports 80 and 123
DNS port 53
Windows shares: ports 135 - 139
and 445
Windows media player: varies -
Non-Microsoft fi rewalls may require
confi guration for UPnP.
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