Reverie 3E Power Base, Owner'S Manual And Reference Manual, Page: 19 / 28

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19
Troubleshooting
In the Event the Reverie 3E™ Power Base fails to operate, investigate the symptoms and
possible solutions provided in the chart below:
Symptom Solution
Hand control LED will not illuminate or LED
illuminates and appears to be operable but will not
activate the base.
• Verify the power cord is plugged into a working,
grounded electrical outlet. A grounded, electrical
surge protection device is recommended.
Test the outlet by plugging in another working
appliance.
• Verify that the hand held control wire is securely
plugged into the hand held control port located
in the control unit on bottom of base or Y-Cable.
No features of the Reverie 3E Power Base will
activate.
• Unplug the power cord, wait 45 seconds and
plug it in to reset the electronic components.
• The electrical circuit breaker may be tripped.
Check the electrical service breaker box to
verify.
• The surge protection device or electrical outlet
is defective. Test the outlet by plugging in
another working appliance.
• If base has been paired, confirm that all cables
are properly connected, especially the Y-Cable
line that plugs into the bases control port.
Head or foot section will elevate but will not return
to the horizontal (flat) position.
• The base mechanism may be obstructed.
Elevate the base and check for an obstruction.
Remove the obstruction.
• The head section may be too close to the wall.
• The headboard may be too close to the edge of
the mattress.
• Verify a 1.5” (38.1 mm) to 2” (50.Bmm) distance
is between the headboard brackets and the
mattress. Adjust if required.