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Important ceiling fan warranty information for owners and installers.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement
or refund for a major fault and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
This product is covered for five (5) years in total consisting of a two (2) year in-home warranty followed by a three (3) year
parts only warranty. Please note that remote controls (if applicable) and other accessories are covered for one (1) year from
the date of purchase.
What is an in-home warranty?
RevelAIR branded ceiling fans offers a two (2) year in-home parts and labour warranty on ceiling fans installed within the
coverage of our network of service agents and in cases where the product fails due to defective materials or workmanship.
This warranty does not cover installation faults, house wiring faults, loose blades or damage of any kind. In areas outside
of the coverage of RevelAIR service agents, RevelAIR will reimburse a standard fee of $88.00 (inc. GST) for consumers
using their own electricians. Conditions apply and RevelAIR support must be contacted PRIOR to organising your own
electrician. Under no circumstances will reimbursements be paid without prior consent of RevelAIR support.
Subject to your “Rights under Australian consumer law”, but otherwise to the maximum extent permitted by law, the RevelAIR
warranty will NOT cover the below:
1. Where installation was not carried out by a licensed electrician or contractor.
2. Products not installed as per the instruction manual and in accordance to SAA and local authority regulations.
3. Defect, damage or failure resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised
repairs of any kind by any person.
4. Minor variations of speed may be evident even between same model of fans. No two fans run exactly the same, even
across all speeds.
5. Fan “wobbles” – Any wobble is usually caused by the mounting to the ceiling not being adequate or mismatched or out
of alignment blades. Blades should not be mixed from one fan to another as the blades sets are balanced during
production. Refer to the User Manual for more information.
6. Defect, damage or failure resulting from any acts of God, including damages from lightning.
7. Defect, damage or failure resulting from power grid fluctuations or power surges.
8. Damage caused by alternate power supplies, e.g. Solar inverters etc.
9. Disposable accessories, e.g. Batteries or light globes (unless otherwise stated)
10. “Night noises” - intermittent humming or other influences from mains power delivery infrastructure – Refer Important
Facts for further information.
11. Water damage
12. The cost of renting, obtaining and using special equipment (i.e. scaffolding, scissor lifts etc.) for accessing products
installed at a height of greater than 3.5 metres.
13. Liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or and other event
either directly or indirectly resulting from a faulty product or accessory to the maximum extent permitted by law.
After reading the above information:
1. Should you consider there is a fault relating to the installation, please contact the original installer to rectify.
2. Should you consider that there is a manufacturer's defect with the fan, please go to
www.dekafans.com.au
(our service
provider in Australia) and click on Warranty. From there, click on RevelAIR and follow the prompts. Fully complete and
supply all requested information for an expedited warranty process.
WARRANTY
INFORMATION
Warranty is provided by Repelec (Aust)
16 Rayben Street Glendenning NSW 2761
Phone:
1300 555 586
Email:
Website:
www.repelec.com.au
This warranty is valid
in Australia only
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