Problem/possible cause
Solution
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
Wait for air pressure to build up or turn Ramp Time off.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Press Home or the dial to turn it back on.
Power may not be connected.
Connect the power supply and make sure the plug is fully
inserted.
I have stopped therapy, but the device is still blowing air
Device is cooling down.
Device blows a small amount of air in order to avoid
condensation in the air tubing. It will stop automatically after
20 minutes.
My water tub is leaking
Water tub may not be assembled correctly.
Check for damage and reassemble the water tub correctly.
Water tub may be damaged or cracked.
Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon
indicates good
coverage when all bars are displayed, and poor coverage
when fewer bars are displayed.
The No wireless connection icon
is displayed on the
top right of the screen. No wireless network available.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider.
The SD card also contains your therapy data.
Device may be in Airplane Mode.
Turn off Airplane Mode, see Traveling by plane.
Data transfer is not enabled for your device.
Contact your care provider to enable the data transfer
service.
My screen and buttons are flashing
Software upgrade is in progress.
Software upgrade takes approximately 10 minutes to
complete.
Device messages
Device message/possible cause
Solution
High leak detected, check your water tub, tub seal or side cover
Water tub may not be inserted properly.
Make sure the water tub is correctly inserted.
Water tub seal may not be inserted properly.
Open the water tub and make sure that the seal is correctly
inserted.
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