English
13
Problem/possible cause
Solution
My water tub is leaking
Water tub may not be assembled correctly.
Check for damage and reassemble the water tub correctly.
Water tub may be damaged or cracked.
Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon indicates good
coverage when all bars are displayed, and poor coverage
when fewer bars are displayed.
The No wireless connection icon
is displayed on the
top right of the screen. no wireless network available.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider.
The SD card also contains your therapy data.
Device may be in Airplane Mode.
Turn off Airplane Mode, see Traveling by plane.
Data transfer is not enabled for your device.
Talk to your care provider about your settings.
My screen and buttons are flashing
Software upgrade is in progress.
Software upgrade takes approximately 10 minutes to
complete.
Device messages
Device message/possible cause
Solution
High leak detected, check your water tub, tub seal or side cover
Water tub may not be inserted properly.
Make sure the water tub is correctly inserted.
Water tub seal may not be inserted properly.
Open the water tub and make sure that the seal is correctly
inserted.
High leak detected, connect your tubing
Air tubing may not be connected properly.
Make sure the air tubing is firmly connected at both ends.
Mask may be fitted incorrectly.
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Tubing blocked, check your tubing
Air tubing may be blocked.
Check the air tubing and remove any blockages. Press the
dial to clear the message and then press Start/Stop to
restart the device.
