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34-00048—03 

4

Assemble and plug in the Gateway

1. 

Remove the Gateway power supply, prong adaptor and holster from the box.  

2. 

Attach the separate prong adaptor to the power supply. Align the key features and rotate to 
lock in place. See images below.

3. 

Attach the separate holster to the back of the Gateway. Insert the two hooks on the bottom 
and rotate to insert the tab/hook feature at the top.

M38286A

resideo
LifeWhere 

Gatewa

y

Status

Pair

Gateway location recommendation

The Gateway should be placed in the residence roughly midway 
between the outdoor air conditioning unit and the furnace. The 
Gateway location requires:

•  a wall outlet
• 

access to the home Wi-Fi network

NOTE: 

The recommended distances are straight-line through general 

residential construction materials. Signal loss is greater through dense materials such as metal 
siding, brick, concrete, etc. After Gateway and Sensor Hubs are installed and powered up, you can 
check signal strength under Settings > Devices > Asset Nickname > Advanced. 

7. 

After choosing the Gateway location, plug it into a 120 V outlet. The Gateway LED will go 
through a startup sequence and settle on a solid Pink.

8. 

Return to the LifeWhere Home App for additional Instructions. The Technician will guide 
Homeowner through the remainder of the process.

M38475

WI-FI

ROUTER

MAX

~30 FT

INDOOR

SENSOR 

HUB

LIFEWHERE

GATEWAY

OUTDOOR

SENSOR HUB

MAX

~30 FT

MAX

~30 FT

M38522

M38523

M38524

M38525

LifeWa

re Gatewa

y

Status

Pair

M38526

4. 

Slide the power supply into the holster

5. 

Plug the barrel connector into the bottom of the Gateway. 

NOTE: 

The extra wire can remain coiled below the gateway, or wrapped around the holster.

6. 

Select Gateway Location:

Summary of Contents for LPG1000T1000

Page 1: ... Read these instructions carefully Failure to follow them could damage the product and cause a hazardous situation Check the ratings given in the instructions and on the product to make sure the product is suitable for your application Installer must be a trained experienced service technician After installation is complete check out product operation as provided in these instructions Cautions Ele...

Page 2: ...p Store and the Google Play Store 2 While the customer is doing that find the furnace and oustide air conditioning unit Write down or take a photo of the following Furnace Air Conditioner Make Goodman Carrier etc Model GM123B89 etc Serial Installation or Manufacturing Date Technician Tools Supplies Needed Drill Screwdriver Zip Ties Application diagram M38448 LIFEWHERE GATEWAY INDOOR SENSOR HUB CON...

Page 3: ...QR code Camera should be about 1 3 inches away from the QR code Try to get the horizontal red line in middle of the QR code You must accept camera permissions in the app to enable scanning The following table give examples of each required mobile app entry field LifeWhere Home App Entry Field Notes First Name Homeowner Info to Create Account Last Name Phone Number Email Account Password Gateway Ni...

Page 4: ...eral residential construction materials Signal loss is greater through dense materials such as metal siding brick concrete etc After Gateway and Sensor Hubs are installed and powered up you can check signal strength under Settings Devices Asset Nickname Advanced 7 After choosing the Gateway location plug it into a 120 V outlet The Gateway LED will go through a startup sequence and settle on a soli...

Page 5: ...et that has sufficient space If none are available drill a new hole and insert a grommet not included to protect the wire 5 Wire the R C power cable into the Integrated Furnace Control IFC Wire the red to R and the white to C There should be 24 VAC across these terminals NOTE C might be labeled as COM or 24 V 6 Plug the R C power cable 3 5 mm jack labeled C into the C port 7 Plug the CT 20 A into ...

Page 6: ...wires are not near any other terminal blocks etc Use zip ties and or tape to route wires as necessary not provided 7 Plug the CT 3 5 mm jacks into the labeled ports C to C powering CT and 1 to 1 sensing CT Push the 3 5 mm jack firmly into the ports 8 Assess the locations on the adjacent structure that the CT cables will reach 9 Drill pilot holes and add anchors if necessary to mount the enclosure ...

Page 7: ...eset Wi Fi Configuration Pair UI Press HOLD for 10 12 Sec LED Is off continue holding until LED is RED Used to Clear WiFi Credential in the event they are entered incorrectly Wifi credentials can only be restored through mobile app Gateway will need to be in AP access point mode see above Re boots Gateway Reset Button paperclip req N A Same as power cycle No configuration or WiFi information is er...

Page 8: ...more Pink Blinks WiFi Config is Correct and connected to cloud Configuration is missing and or incorrect Put Gateway into AP Mode Connect to LifePulse Network Reconfig Gateway for Current of Sensor Hubs Blue Solid for 90sec 1 Green Blinks Blue Solid for 30sec 1 Pink Blinks Gateway is Communicating with Sensor Hub s but not to Cloud This is normal on occasion but if this persists reset is required ...

Page 9: ...r Sensor Hub LED Error states Sensor Hub ORANGE LED Sensor Hub RED LED Description of Status Note Resolution Applies to Indoor Outdoor Sensor Hub Solid Off Was configured to Gateway but currently cannot connect Gateway OTA Download in Process Blue Green Wait for completion OR If Gateway in Standby Solid Blue then reset Gateway Indoor Outdoor Off Solid Unconfigured to Gateway Add to Gateway Configu...

Page 10: ... F 40 70 C Input Voltage 2 5 6 2 Vdc 20 A CT sensors Dimensions in in mm 48 x 1 x 1 6 1219 x 25 x 41 Weight in oz g 2 5 71 Operational Temperature Range 13 158 F 25 70 C 50 A CT sensor Dimensions in in mm 72 x 1 6 x 2 1829 x 41 x 51 Weight in oz g 2 5 71 Operational Temperature Range 40 158 F 40 70 C R C Power Cable Dimensions in in mm 50 x 0 7 x 0 7 1270 x 18 x 18 Weight in oz g 3 85 Operational ...

Page 11: ...ge which occurred while the product was in the possession of a consumer Resideo s sole responsibility shall be to repair or replace the product within the terms stated above RESIDEO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESS OR IMPLIED OR ANY OTHER FAILURE OF THIS ...

Page 12: ... harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the r...

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