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Warranty provisions
RENY Openhaardenindustrie b.v. guarantees a proper operation of the complete device for a period of
5 years. The device needs to be placed and installed by a recognized installer. The installation must be
executed in compliance with the national directives or the installation and user manual attached.
Complaints can only be processed when they have been submitted through the dealer to RENY, together
with the fully completed warranty certificate and the purchase receipt. We will handle your damage case
with care and we will determine whether a warranty claim can be made. If, despite normal use in
accordance with the installation and user manual a malfunction occurs during the set warranty period,
which is the result of a material and or manufacturing error, the defective component is replaced with a
new one through the dealer. For those materials that are covered by warranty, no wages and material
costs are charged. Any transportation costs will not be compensated. Repairs will be executed at our
factory.
The components listed below have a deviating warranty period:
• Glass
no warranty;
• Coating
no warranty;
• Electrical components
1 year;
• Vermiculite
1 year;
• Ceramic fiber seals
1 year;
Warranty lapses if:
• The conditions listed above have not or only partly been met
• The installation was not performed in compliance with the national directives or the installation and
user manual attached
• The device has been neglected or treated roughly
• The directions of the installation and user manual were not followed
• Wrong fuel was used
• The stove / hearth was not installed by a Reny selected dealer.
