10 Troubleshooting
Problem
Solution
No image
Check cable connection
Select the correct video input
Use the correct input socket
(9)
for video connection via
USB-C™ on the monitor
Connect a separate power supply unit to the USB-C™
port
(8)
(required when using the HDMI input; depending
on the playback device when using the USB-C™ port; see
chapter 8)
The playback device (e.g. A smartphone) does not supply
a video signal via its USB-C™ port (observe the operating
instructions for the device) and is only used for charging or
data transfer
Monitor turns off auto-
matically
Connect a separate power supply unit to the USB-C™
port
(8)
(required when using the HDMI input; depending
on the playback device when using the USB-C™ port; see
chapter 8)
Use a USB power adapter with an output current of 3 A (or
a USB-PD power adapter with a minimum output power of
15 W)
Picture too dark, colours
distorted, etc.
Readjust the menu settings
Reset the screen to factory defaults
No sound
Select the correct audio output in the operating system
Disable the mute function in the setup menu
Integrated speakers are deactivated automatically when
headphones are connected
Fuzzy picture
The monitor has a resolution of 1920 x 1080 pixels (1080p);
picture in other resolution (e.g. 720p) is extended to the full
screen and thus appears blurred
Keyboard/Mouse
does not work
The data connection for a USB keyboard/mouse is only pos-
sible via the USB-C™ socket
(9)
.
11 Cleaning and care
Important:
Do not use aggressive cleaning agents, rubbing alcohol or other chemical solutions. They
can damage the housing and can cause the product to malfunction.
Use a soft, dry, lint-free cloth to clean the product. We recommend using special high-
quality cleaning cloths for flat screens from proven manufacturers to prevent scratch marks.
Do not apply too much pressure to the display, as this can lead to scratches, glass break-
age or other damage, and loss of warranty/guarantee!
This is a publication by Conrad Electronic SE, Klaus-Conrad-Str. 1, D-92240 Hirschau (www.conrad.com).
All rights including translation reserved. Reproduction by any method (e.g. photocopying, microfilming or capturing in elec
-
tronic data processing systems) requires prior written approval from the publisher. Reprinting, also in part, is prohibited.
This publication reflects the technical status at the time of printing.
Copyright 2022 by Conrad Electronic SE.
*2521582_V2_0522_02_VTP_m_en
12 Disposal
All electrical and electronic equipment placed on the European market must be
labelled with this symbol. This symbol indicates that this device should be disposed
of separately from unsorted municipal waste at the end of its service life.
Owners of WEEE (Waste from Electrical and Electronic Equipment) shall dispose of it separate
-
ly from unsorted municipal waste. Spent batteries and accumulators, which are not enclosed by
the WEEE, as well as lamps that can be removed from the WEEE in a non-destructive manner,
must be removed by end users from the WEEE in a non-destructive manner before it is handed
over to a collection point.
Distributors of electrical and electronic equipment are legally obliged to provide free take-back
of waste. Conrad provides the following return options free of charge (more details on our
website):
at our Conrad stores
at the collection points established by Conrad
at the collection points of public waste disposal agencies or at the collection systems set up
by manufacturers and distributors in accordance with the German Electrical and Electronic
Equipment Act.
The end user is responsible for deleting personal data from the WEEE to be disposed of.
It should be noted that different obligations about the return or recycling of WEEE may apply in
countries outside of Germany.
13 Technical data
Input voltage .................................USB-PD compatible, 5 V/DC
Power consumption ......................
max. 15 W, standby <0.5 W
Screen diagonal ............................33.8 cm (13.3")
Screen format ...............................16:9
Resolution .....................................1920 x 1080 (horizontal x vertical)
Refresh rate ..................................max. 75 Hz
Display type ..................................IPS
Luminance ....................................300 cd/m²
Response time ..............................30 ms
Contrast ........................................300:1
Viewing angle ...............................178° (horizontal/vertical)
Inputs ............................................1x Mini-HDMI, 1x USB-C™
Speakers ......................................
yes (stereo), 2x 1.5 W
Headphone jack ............................yes (3.5 mm stereo jack)
Operating/storage conditions ........temperature 0 to +40 °C, humidity 20 - 85% relative, non-
condensing)
Dimensions ...................................
313 x 200 x 11 mm (W x H x D)
Weight
..........................................568 g
