17
After Sales Support
UK/N.IRELAND HELPLINE N
O
:
REP.IRELAND HELPLINE N
O
:
WEBSITE:
EMAIL:
01270 508538
1800 995 036
www.quesh.co.uk
FAQ
Problem
Cause
Solution
Bluetooth dropping out after
a few minutes.
Full device cache.
Low Power.
Manually clear the device’s cache &
restart the device.
Replace the batteries
Stuttering/delay music.
Too many processes running
on device.
Corrupt bluetooth
profile.
Interference.
Close unused apps.
Unpair & delete bluetooth
profile,
then re-pair device.
Use away from high powered
devices or strong RF signals.
No music.
No compatible music app.
A2DP is not available on your
device.
Boombox not paired.
No power.
Volume low.
Use a compatible music app.
None.
Check Bluetooth
is on & the device
is connected.
Turn on or replace batteries.
Turn the volume up.
Please note:
Smartphones running Windows Mobile or Firefox operating system may have
pairing and/or use issues. Motorola Motos, Nokia Lumias, HTC Mini/Radars and
budget smartphones may also experience connectivity issues.
Not playing a track.
DRM protected.
Invalid file format.
Use a none DRM protected file.
Use .MP3 or .WAV file formats.
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