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What if I can’t wait for the defective component to be inspected?
If the customer desires that a replacement component be sent out immediately,
the following procedures will be followed:
Once the problem component has been identified, a remanufactured component
will be sent to the customer immediately.
The customer will be invoiced for the cost of a remanufactured component,
generally 75% of the full price.
A Return Merchandise Authorization (RMA) will be issued for the return of the
defective component. This RMA number should be clearly displayed on the
outside of the package containing the returned part. The customer can use the
same box that was used to ship the remanufactured component.
The customer will promptly return the defective component.
After inspection by our technical staff, if the defective component is covered
under the terms of the warranty, a credit will be issued to cancel out the invoice
issued for the component.
If the component is not covered under warranty, the invoice is payable by the
customer.
RMT will pay all freight charges for components less than 90 days old. After
90 days, the customer pays all freight charges.
All returns will be processed promptly in our factory.
For further information, please contact our Customer Service Department at
305-247-8300.