Regintech SkypeConf User Manual Download Page 66

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5. FAQs

Any encounters of problems regarding using this product, please refer to the

following troubleshooting information, which contains a list of many frequently

asked questions (FAQ).

Q1: How to get latest SkypeConf software?

SkypeConf supports on-line upgrade and user will get upgrade reminder

whenever there is a newer SkypeConf software release. User can make the

decision whenever SkypeConf upgrade reminder pops out. If user chooses

“Do not upgrade and don't remind me”, then user won’t get the upgrade

reminder again unless user uninstalls SkypeConf software and installs again.

However, user can check and download the latest version from

“Check for

latest

update” of SkypeConf tray icon at the right bottom corner of Windows

desktop as below when SkypeConf is running. User can find current

SkypeConf software version from

“About” in below tray icon.

Q2: Why SkypeConf can't work properly after SkypeConf is correctly

installed in my PC USB port?

SkypeConf is quite different with regular USB devices like USB keyboard or

mouse. It needs 5V, 500mA power from the USB port. If SkypeConf can't

work properly after this device is successfully installed, please unplug this

device and plug into another PC USB port, or replace the USB cable with a

new good quality one between this device and PC USB port or use USB hub

with enough power supply to connect this device and PC USB port.

Summary of Contents for SkypeConf

Page 1: ...tware Setup 14 4 Use SkypeConf 22 4 1 Before Making a Call 22 4 2 SkypeConf Icons 22 4 3 SkypeConf GUI 23 4 3 1 Option 24 4 3 2 General Setting Page 25 4 3 3 Audio Setting Page 30 4 3 4 Phone Setting Page 32 4 3 5 Speed Dial Setting Page 35 4 3 7 Cheese Button Setting Page Usage 37 4 4 Make a Skype Conference 40 4 4 1 Setup conference room 40 4 4 2 Conference buttons 45 4 4 3 Add landline for Skyp...

Page 2: ...4 9 Use Skype Voicemail 51 4 10 Skype Caller ID 53 4 11 Skype Remote Monitor 54 4 12 Skype Recording 60 4 13 Other IM Mode 62 5 FAQs 66 6 Regulation 82 ...

Page 3: ...g analog conference system greatly enhances Skype audio experience Besides one telecom carrier landline can be added to increase flexibility and convenience of Skype conference During a Skype conference users just need to pay attention to our conference management interface and Skype video call window It saves the efforts to find functions from Skype interface and improves employee s willingness t...

Page 4: ...ablished conference room numbers can also be used as a speed dial number for an audio conference call Conference host can manage the conference call via remote management tool Employees out of office can make free Skype calls to company Skype account for any office extension to save expensive international calls or mobile calls By the way remote monitor function can help people do remote monitor f...

Page 5: ...t 7 23 or above Interface Ports One USB port for computer One Phone port for an analog phone One Line port for landline LED Indicator Blue Skype Green Landline Stand by Slow on off Ringing Fast on off Call Active Always on Error Always off Audio 16 bit PCM Power USB power and no external power needed Operation Temperature 0 to 55 degrees Celsius Regulatory Compliance FCC Class B CE Warranty 1 year...

Page 6: ...or back up import for use Conference room number can serve as a Skype speed dial for an audio conference Support speed dial 999 for Skype free audio testing call echo123 Support IM mode for other softphones like Lync Google voice hangouts as a USB audio device for a conference phone to enhance meeting voice quality Support software online upgrade and latest version check download Connect to PBX tr...

Page 7: ...t the following minimum requirements One Computer running at 1G Hz or better 512 MB RAM with a USB port Microsoft Windows 10 8 7 Vista or Windows XP SP3 50MB free hard disk space Skype version 7 16 0 102 7 23 or above free download from http www skype com Internet connection WiFi ADSL 56kbps Modem etc Skype video conference system requirement The bandwidth required by Skype depends on the type of ...

Page 8: ...peed 3 people group video 512kbps 128kbps 2Mbps 512kbps 1GHz or Core 2 Duo 1 8GHz 5 people group video 2Mbps 128kbps 4Mbps 512kbps 2 GHz or Core 2 Duo 2 5 GHz 7 people group video 4Mbps 128kbps 8Mbps 512kbps Core 2 Duo 2 GHz or Intel i7 1 5 SkypeConf LED ...

Page 9: ...stall Skype and Quick Start 1 Please click the Skype setup in the installation disk 2 The Installing Skype window as below will appear Choose the language you preferred and click I agree next button 3 Next there pops out one window for install Skype Click to Call option Make the decision and click Continue ...

Page 10: ...4 Make Bing your search engine and MSN your home page options window pops out Make your decision and click Continue ...

Page 11: ...5 After installation is complete Skype will ask for account login or create a new account Please login and then Skype is running ...

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Page 13: ... USB port through the USB cable 3 Connect the RJ11 telephone cable between the Phone port of SkypeConf and one conference phone RJ11 port or one PBX trunking line 4 Connect the existing telephone cable between the Line port of SkypeConf and landline or via RJ11 jack on the wall Connect SkypeConf to a analog conference phone and landline ...

Page 14: ...up the next step is to install the SkypeConf AP Application Program software into the computer To install the SkypeConf AP software 1 After the SkypeConf is connected to the computer it will take some time for the Found New Hardware window to appear 2 Insert the Installation disk into the disk drive of the computer Double click the setup file Then follow the instructions to install the SkypeConf A...

Page 15: ...closed click Next 4 The Select Setup Language window pops up Choose a preferred language by scrolling down the selection bar After choosing the language click OK 5 The Welcome to the SkypeConf Setup Wizard appears Read the on screen instructions and click Next ...

Page 16: ...6 In the next window check the box of I accept the agreement after reading the agreement carefully Then Click Next Note User can click Back to go back to the previous step anytime during installation ...

Page 17: ...ndow designate a folder for the installation A default folder will appear If this is not a preferred folder for user click Browse and choose a folder from the list After deciding folder for the installation click Next ...

Page 18: ...not to create a Start Menu folder If this is the case check the box of Don t create a Start Menu folder Click Next when the setting is done 9 The next window is to create the Desktop icon or the Quick Launch icon Check the appropriate box as desired After SkypeConf AP is launched the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the left bottom corner of...

Page 19: ...nstallation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If not click Install to start the installation ...

Page 20: ...ext window user can choose to launch SkypeConf Check the Launch SkypeConf box default is enable Click Finish to finish the setup Using Windows OS like Vista 7 or 8 user needs to launch SkypeConf after installation ...

Page 21: ...peConf software usually will automatically click Allow access option but user can manually click Allow access in case SkypeConf doesn t make it Note Please do not choose the option of Deny access If this option has been chosen and user still wants to use SkypeConf please refer to Q5 of Chapter 5 FAQs for solution ...

Page 22: ...alled and launched A Skype account has been created and conference rooms are established User sets Speed Dial numbers for contacts as section 4 3 5 Speed dial setting page SkypeConf AP program is installed and launched successfully by checking if SkypeConf system tray icon at the right bottom corner of Windows desktop shows with landline or without landline When user picks up the phone receiver th...

Page 23: ...e room management Skype Recording Please refer section 4 13 Skype Recording lets user make Skype voice recording during a Skype call Remote Monitor Please refer section 4 12 Remote Monitor allows user to have Skype video monitor remotely About will tell user SkypeConf AP software version Check for latest update will allow user to check and download the latest SkypeConf software The on line help wi...

Page 24: ...fter making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary User chooses either OK or Apply button the new setting will be saved and user has the updated setting when user launches SkypeConf again User can use Cancel button to cancel the changes and Option dialogue closes immediately Besides user can click Default button to refres...

Page 25: ... Application mode Default operation mode setting switch key Line Phone connection Language Auto start up Caller ID Skype recovery button Initial ring Skype window pop out Call delay Allowed time for Skype interrupt time SkypeOut country code Area code When SkypeConf is running PC won t enter into ...

Page 26: ... User can choose application mode based on needs There is only one mode support at any time The default Skype audio device is SkypeConf but user can choose own Skype audio device and save it for use For this case landline contact s voice can t be mixed with a progressing Skype conference This device can be used as a ...

Page 27: ...al a landline number directly after user picks up phone For Skype call user needs to dial key first and then hears a Skype dial tone Then make a Skype call Default is VoIP mode Line Phone connection If user changes Line Phone connection status after SkypeConf AP program is launched or something abnormal happens for Skype or landline application please press Correct button to force Auto Swap functi...

Page 28: ...r picks up the phone receiver and bring down the Skype window when user hangs up the phone The default setting is enable Call delay Call delay means how long the Skype call will be dialing out if user doesn t add key after pressing the Skype number User can input number like 5 then the Skype number will be dialed out after 5 seconds if user doesn t add key after the Skype number The default settin...

Page 29: ...e the appropriate area code After that user doesn t need to dial the area code of a traditional local number for a SkypeOut call SkypeConf program tries to collect the complete area code numbers but user needs to add area code by himself in case there is any area code missing or new added to prevent possible wrong number dialed out After user clicks Add button there will be one Input a new area co...

Page 30: ...ely like sending Magic Packets or turn on PC automatically via software program when user wants to use this function Once the Skype account status turns from off line to on line then user can start to use remote monitor function Default setting is enable 4 3 3 Audio Setting Page In Audio setting page user can change audio settings including SkypeConf device volume control and Windows default audio...

Page 31: ...me and the microphone volume of SkypeConf To adjust the audio wave output volume drag the speaker volume scroll bar To adjust the audio wave input and recording volume drag the microphone volume scroll bar Notice If user attempts to change SkypeConf volume from Sounds and Audio ...

Page 32: ...device setting User can select an audio device for other Windows application including audio in and audio out device Some USB audio devices might change Windows default audio device With this function user can easily change Windows default audio device for different applications like playing music through speaker 4 3 4 Phone Setting Page This page provides the related configurations about phone se...

Page 33: ...Hz 50 Hz User can choose a proper ring signal frequency according to the ring frequency of the phone user adopts Usually the ring signal frequency adopted in the U S A is 20Hz The ring signal frequency in Europe is 25Hz The ring signal frequency adopted by the major countries in the world ranges ...

Page 34: ... specific busy tone frequency and cycle adopted by local Public Switched Telephone Networks in that country Sometimes the connecting PBX doesn t have the exact busy tone parameter as defined in user s country For this case user might encounter busy tone detection and unfamiliar busy tone problems even selecting user s country User can configure the busy tone parameters themselves if they know the ...

Page 35: ... for version 4 0 and later User can use this page to set speed dial for any Skype user or SkypeOut number There are up to 5 digits for setting If user s Skype version is earlier than Skype 4 0 and user has set some speed dial numbers in Skype GUI these settings still work ...

Page 36: ...dial setting page as the first priority Speed dial 999 has been built in as speed dial for Skype free testing call echo123 Skype Speed dial list can be exported as back up for import in future Whenever there is the problem to import speed dial list or speed dial list is missing please try Restore the latest setting button to restore the last speed dial setting saved on the GUI ...

Page 37: ...tting Page Usage This page includes setting for Cheese Button enable key delay time and Refresh Cheese Button User needs to make sure Cheese Button function is enabled by checking Cheese Button box before using this function ...

Page 38: ...ne keypad during a PC to PC Skype call with a bad communication quality or the contact unavailable It is not necessary and prohibitive to hang up the current Skype call if user wants to use Cheese button function After pressing keys 1 2 3 or 4 user can either talk to the contact through SkypeOut or landline line User can continue the conversation without the efforts of looking for phone book and t...

Page 39: ...is for user to easily and immediately update the new added or removed contacts after SkypeConf AP is launched 4 When user wants to use Cheese Button function user needs to press key 1 2 3 or 4 after key within 3 seconds Otherwise the function won t work ...

Page 40: ...indows desktop after SkypeConf is running Then click Conference System Note Don t use the Skype account adopting on SkypeConf conference for other devices simultaneously to prevent possible calling problem Or make sure the Skype account on other devices doesn t enable answer incoming calls automatically setting Then following window pops out Press New button ...

Page 41: ...ou can also add one landline number for this conference room After you have done this conference room setting you need to press OK button to save your setting And one conference room is established In step 3 adding Skype contacts manually the adding new contacts need to be within your Skype contact list If the contacts are not in your list you need to send out contact inquiries from Skype GUI firs...

Page 42: ...Then following window pops out ...

Page 43: ... name when you click export and save because conference room number is bundled with one Skype account Different Skype accounts can have the same conference room number Conference rooms can be sorted by the size of the conference room number digits Please click Conference Room for sorting Click the conference room you want to access ...

Page 44: ...ence host can add more conference members during a conference When a conference is in progress host can press green buttons at the conference room status column as above figure to pick up the incoming Skype calls Or press red button to hang up the incoming Skype call Pressing the blue buttons can call more conference room members or redial the dropped conference members ...

Page 45: ... t be active unless there is any conference in progress Mute microphone During a conference host can press the button for internal discuss And the discuss contents won t be heard by other location conference members Press again to disable mute Audio conference Press this button to start a Skype audio conference call Video conference Press this button to start a Skype video conference call Record P...

Page 46: ...nt or a SkypeOut number Note Make sure Skype conference conversation window open for adopting Show dial pad Send files and Screen sharing functions 4 4 3 Add landline for Skype conference This device has one Line RJ11 interface for telecom carrier landline After SkypeConf software is running for device SkypeConf system tray icon will be if landline is connected otherwise the tray icon will be Land...

Page 47: ...andline incoming reminder as above figure indicates there is one interrupt landline incoming call Conference host can click to hold the current meeting and talk to the landline call first and then decide to hang up the landline call or add into conference by clicking or Or add the interrupt landline call into the conference directly by clicking 4 5 Make a Skype landline Call Default Operation mode...

Page 48: ...ffline and phone is picked up or user dials a wrong speed dial number Default Operation mode VoIP Pick up the phone receiver and user can find blue color LED solid on Follow above steps 2 3 in default Landline operation mode procedures to make a Skype call User will hear a busy tone until phone is on hook if the Skype contact is Offline rejects to take user s call or hangs up before user does The ...

Page 49: ...e or keyboard Then pick up the phone receiver and wait for the contact to proceed with the call Another method to make the call is to dial the number directly from the phone keypad without the effort of making SkypeOut contact SkypeOut call number format is 00 or key country code local landline Mobile number For example user can make a call to U S A by pressing 00 1 408 888 8888 User can omit 00 c...

Page 50: ... manual Sec 4 5 Make a Skype landline call for more information about busy tone User can t call contact s office number through SkypeOut by adding key between office number and extension number User needs to make a SkypeOut call to a contact s office number first and then dial extension number through ...

Page 51: ... the Skype window with the mouse or keyboard Pick up the phone receiver and wait for the contact to proceed with the call 3 User will hear a busy tone if the caller hangs up the call before user does 4 8 End a Call User can hang up the phone to end a landline or Skype call or click Skype Hang Up Reject button to end a Skype call 4 9 Use Skype Voicemail After user enables Voicemail by subscribing f...

Page 52: ... tab of Skype main menu to check Voicemail Voicemail can be retrieved by clicking play icon to start and stop as below picture Once Voicemail ends there will be a dial tone coming up and user can choose to check another Voicemail or make another call ...

Page 53: ...did setup a Skype speed dial number for the caller and callee can call back the Skype contact by using the speed dial number easily without searching efforts User might be able to use phone s redial function to call back the contact by Skype speed dial number however please make sure SkypeConf is at VoIP mode by default If SkypeConf is at Landline mode by default and user wants to press key from p...

Page 54: ...n another PC SkypeConf will automatically pick up the incoming Skype call and enable PC Skype video after user presses the preset password With a smart phone which supports Skype video user can easily make a Skype call to check home status Compared with many existing IP CAMs which need a fixed IP address for remote access SkypeConf s remote monitor function is easy and free Even when user travels ...

Page 55: ...ring the phone for a voice talk with the remote site For security and privacy reasons it is not recommended to enable this option unless user needs a specific application If user chooses to accept the assigned Skype accounts for Remote Monitor function the assigned incoming Skype calls will be picked up automatically by SkypeConf and there is no ring for the phone connected with SkypeConf until tw...

Page 56: ...ype can find the camera which user will use for Skype remote monitor and test it before using it From Skype main window choose Tools Options Video Settings as below figure User can adjust camera angle for the space which user wants to monitor ...

Page 57: ...ain window choose Tools Options Audio Settings as below figure to change Skype Microphone and Speakers as the built in microphone and speaker of camera When remote monitor function is disabled SkypeConf will automatically change Skype Microphone and Speakers back to SkypeConf and user needs to make the change again when he she wants to use this feature ...

Page 58: ...user needs to press preset password key within wait time for password through Skype keypad PC keyboard or Skype device If the input is correct SkypeConf will enable Skype video If the input is incorrect the call will be disconnected User can still use the assigned Skype account to make a call to the Skype account running with SkypeConf for a voice talk if user doesn t press any phone key within wa...

Page 59: ... Packets or turn on PC automatically via software program when user wants to use this function 2 When user wants to use Remote Monitor function via smart phone please make sure there is no internet down load or running too many programs when user needs to send out password key Password and key need to be sent in time 3 Recommend user to change password regularly to protect possible password leak a...

Page 60: ...kypeConf tray icon at the right bottom corner of Windows desktop with right mouse and choose Skype Recording then Skype Recording window will pop out After setting for recording user can press Record button to start recording or press 3 from phone press Pause button to pause recording or press 4 from phone or press Stop button to stop recording or press 5 from phone when there is a Skype SkypeOut ...

Page 61: ...hoose own preferred folder Record source option User can choose to record voices from caller caller caller only or callee only Default setting is Record caller callee Record format Support data format WAV MP3 WMA OGG and FLAC Default setting is MP3 Record window will pop out once there is a Skype call If it is enabled Recording window will automatically pop out when there is a Skype call in progre...

Page 62: ...rom Caller and callee will be saved at two channels If it is not set voices will be saved at one channel Mono Default setting is disable Recording file folder will be opened once recording is done Default setting is disable 4 13 Other IM Mode User can use SkypeConf for other IMs Softphones like Google voice hangouts facebook Messenger Line Yahoo Messenger etc as an audio device by choosing IM mode...

Page 63: ...er can pick up the phone connected with SkypeConf for conversation For IMs without audio device setting GUI user can set PC system audio device as SkypeConf However PC s music output will go to the phone instead of user s PC speaker Changing PC s system audio device setting can be done through Option page of SkypeConf system tray icon as below figure After SkypeConf is chosen as PC s system audio ...

Page 64: ...into IM Mode When SkypeConf is set in IM Mode and the default operation mode is VoIP user can press key from phone keypad to switch to Landline mode after hearing the familiar landline dial tone user can make landline calls just as did before If the default operation mode is Landline user just picks up phone and makes ...

Page 65: ...l How to answer the interrupt IM call When SkypeConf is set in IM Mode and there is an on going landline call SkypeConf will pop out one message to remind user to pick up the interrupt Skype call by pressing 1 phone keys once there is an interrupt Skype incoming call Then user can switch both calls via 1 keys User can press key to disconnect current landline or Skype call and then be switched to t...

Page 66: ...er user can check and download the latest version from Check for latest update of SkypeConf tray icon at the right bottom corner of Windows desktop as below when SkypeConf is running User can find current SkypeConf software version from About in below tray icon Q2 Why SkypeConf can t work properly after SkypeConf is correctly installed in my PC USB port A SkypeConf is quite different with regular ...

Page 67: ...and SkypeConf LED is solid blue if the default operation mode of Option dialogue in SkypeConf system tray icon is VoIP SkypeConf LED will turn solid green if you press key and will hear the familiar landline dial tone Q4 Why some of my computer USB ports don t work with SkypeConf A Some Windows 2000 or Windows XP systems might have driver problem with their USB 2 0 ports since both operation syste...

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Page 70: ...indow choose Advanced tab in the left Double click Manage other program s access to Skype in Advanced settings There will be a Manage API Access Control window coming up Scroll down the bar to find device Name SkypeConf exe Not allowed to use Skype Choose this device and click Change button Choose Allow this program to use Skype Or choose this device and Remove button on the right side Click OK Re...

Page 71: ...After this modification SkypeConf will work ...

Page 72: ...Q6 Why does SkypeConf fail to initialize ...

Page 73: ...essfully installed or not as description in FAQ 3 c Make sure SkypeConf has been chosen as the Skype sound device for Audio In Out please refer to FAQ 9 d Please check whether your computer has entered into power saving mode or not After user s computer with SkypeConf enters power saving mode and SkypeConf doesn t connect with landline then user won t hear any dial tone If user s SkypeConf support...

Page 74: ... is chosen in Option page as below If you choose other device as Skype audio then set it correctly b Make sure SkypeConf or your preferred audio device has been chosen as the Skype sound device for Audio In Out Go to the Skype window main menu Tools and choose Options In the next window click Audio settings tab in the left and choose SkypeConf or your preferred audio device from Audio In and Audio...

Page 75: ...he original sound device A Right click the volume system tray icon at the right bottom corner of Windows desktop choose Adjust Audio Properties It will come out the Sounds and Audio Devices Properties window Choose the default Windows audio device like sound card Then you should be able to listen to music from your original sound device like speaker ...

Page 76: ...irst before you un plug the SkypeConf Q12 How can I uninstall SkypeConf AP program A Please follow below two steps a Close SkypeConf program by clicking SkypeConf system tray icon at the right bottom corner of Windows desktop and choosing Exit b Use Windows Start menu choose All Programs and find SkypeConf There is Uninstall option Choose it and then click Yes button Q13 How can I dial sign when m...

Page 77: ...tem tray icon at the right bottom corner of Windows desktop show Skype unavailable A Please make sure Skype is launched and on line User can re launch Skype and refer to the following possible cases a SkypeConf program is launched but Skype is not active due to no internet access b Skype program is closed after SkypeConf program is launched c User changes Skype status to Offline Skype status needs...

Page 78: ... the installed SkypeConf software user will get pop out message about which Skype version can support User can check and download SkypeConf latest software from our web site as FAQ1 or contact with our support personnel Q21 How can I take the interrupt call when I am on a Skype or landline call A User can hold the current call and pick up the interrupt call by pressing 1 keys from the phone keypad...

Page 79: ...r machine with Windows remote desktop connection A When one machine connects the PC with SkypeConf via Windows remote desktop connection the default setting might leave SkypeConf under the control of the remote connecting machine and cause Skype audio setting error in SkypeConf Before connecting the PC with SkypeConf via Windows remote desktop connection user needs to make sure SkypeConf won t be ...

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Page 82: ...er is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modification...

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