6
4 Troubleshooting
4.1 Troubleshooting
Fault
Possible cause
Solutions
The tip does not vibrate and no water
comes out after powering on and
stepping on the foot switch
Poor contact of power plug
Plug the power supply well
Poor contact of pedal switch
Plug the foot pedal plug well.
The fuse is broken.
Replace a T1.6AL 250V fuse
Out of battery under wireless pedal mode Replace a new battery
Poor connection under wired pedal mode Connect the wire and screw it well
Main unit fault
Contact local distributor or the manufacturer.
The tip does not vibrate and there is
water spray after power on and
stepping on the foot pedal.
Loose tip
Tighten the tip
The connection between the tail wire and
the circuit board is loose.
Contact local distributor or the manufacturer.
Handpiece fault
Contact local distributor or the manufacturer.
cable fault
Contact local distributor or the manufacturer.
The tip vibrates but there is no water
spray after power on and stepping on the
foot pedal.
The resistance of the diaphragm pump
becomes larger, and the torque of the low
water retaining capacity is insufficient
Turn up the water volume.
Impurity in the solenoid valve
Contact local distributor or the manufacturer.
Water line clogging
Contact local distributor or the manufacturer.
After power-off, there is still water spray. Impurity in the solenoid valve
Contact local distributor or the manufacturer.
Handpiece heating
Water volume is too small
Turn up the water volume.
Device fault
Contact local distributor or the manufacturer.
Water spray is too small
Water volume is too small
Turn up the water volume
Water line clogging
Contact local distributor or the manufacturer.
Weakened tip vibration
Tip is not tightened.
Tighten the tip
Tip is loose
Tighten the tip
Broken tip Note1
Replace the tip
Outlet water temperature is too high (over
45° C)
Thermocouple fault
Contact local distributor or the manufacturer.
The Endo file does not vibrate
The nut is not tightened
Tighten the nut
There is no air spray and water spray
after power on and stepping on the foot
pedal.
Loose contact of power supply plug.
Plug the power supply plug well.
Poor connection under wired pedal mode Connect the wire and screw it well
Out of battery under wireless pedal mode Replace a new battery
The nozzle does not spray gas but
there is water spray after power on and
stepping on the foot pedal.
Nozzle clogging
Dredge the nozzle
Handpiece clogging
Dredge the handpiece
Clogging of handpiece tail cord
Remove the tail cord from the
main unit, dredge the tail cord or replace it.
Solenoid valve fault
Contact local distributor or the
manufacturer.
There is air flow but no water spray after
power on and stepping on the foot pedal.
The resistance of the diaphragm pump
becomes larger, and the torque of the low
water retaining capacity is insufficient
Turn up the water volume
Impurity in the solenoid valve
Contact local distributor or the manufacturer.
Water line clogging
Contact local distributor or the manufacturer.
Leaking air of powder tank
The O-ring on base of powder
tank is broken
Unscrew the powder tank base, take out the
damaged O-ring, replace the O-ring of the
same specification attached, and screw on
the powder tank base
Broken O-ring
Replace the O-ring
There is powder residue at the thread, so
that the screw is not in place.
Remove the residual powder at the thread
part.
The upper cover of powder tank is broken. Replace the upper cover of powder tank.
The thread of powder tank is broken so
that the screw is not in place.
Replace a powder tank
Water leakage of
handpiece
Broken O-ring of handpiece
Replace the O-ring
The air powder scaling efficiency is
reduced.
The powder in tank is not enough.
Add powder to the tank.
Powder residue in pipe, handpiece, or
nozzle passage
Clean the passage with a fine needle and
blow it off with compressed air.
Touch panel pops up prompt message
No powder tank
Check the powder tank and reinstall.
Air pressure is too high or too low
Increase the external air pressure input,
Input air pressure range requirements:
5.5bar-7.5bar(0.55Mpa-0.75MPa)
Pick up two handpieces at a time
Before stepping on the pedals, please pick
up only one handpiece
no handpiece has been picked up
Before stepping on the pedals, please pick
up only one handpiece
The handpiece does not match the mode
configuration
Please select the correct handpiece and
mode
Note: if the problems cannot be solved, please contact local distributor or the manufacturer.
