RedPort Aurora Iridium, Installation And Setup Manual

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Troubleshooting
If your connection attempt was not successful please refer to
the XGate Help File for more detailed information and adjust
your configuration accordingly.
If you are still unable to connect using your satellite phone,
please answer these questions:
1. Which OS are you using? (Windows, Mac, Linux, Apple
iOS, Google Android, etc)
2. Where are you located in world? What environment are
you in? (Rural, city, marina, open-sea, etc).
3. What is your XGate username?
4. What version of XGate are you using?
5. What is the error message that appears in the session
log? To expedite your support request, please submit of
copy of the entire transaction log.
Please note that you're using Aurora and submit your answers
in an email to your satellite dealer.
©2016 All Rights Reserved. Aurora, XGate, and
RedPort and Marks of Global Marine Networks,
LLC.
www.redportglobal.com
During registration you must enter a Preferred User Id. This
Id will become part of your new satellite email address. It is
important to enter a valid email address for the Contact
Email as this will become the email address of record on
your account that is used for all official notices.
When you have successfully registered the account, open
XGate and enter the account information in the Settings
window. To find the Settings window:
On Windows PC: go to Options > Settings
On MAC: go to Preferences
On iOS device: go to Settings
On Android device: go to Settings
Configure XGate To Work
with Aurora
Open XGate Settings and select the Connection Type
"webxacc Iridium Direct Internet".
Test Your Configuration
1. Power ON the Aurora.
2. From your computer, tablet, etc. connect to the wireless
network created by the Aurora. The name of the wireless
network will be something like wxa-171-xxxx.
3. Open XGate and click the <Start> button.
4. You can see the progress of the connection in the XGate
Log window.
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Troubleshooting
If your connection attempt was not successful please refer to
the XGate Help File for more detailed information and adjust
your configuration accordingly.
If you are still unable to connect using your satellite phone,
please answer these questions:
1. Which OS are you using? (Windows, Mac, Linux, Apple
iOS, Google Android, etc)
2. Where are you located in world? What environment are
you in? (Rural, city, marina, open-sea, etc).
3. What is your XGate username?
4. What version of XGate are you using?
5. What is the error message that appears in the session
log? To expedite your support request, please submit of
copy of the entire transaction log.
Please note that you're using Aurora and submit your answers
in an email to your satellite dealer.
©2016 All Rights Reserved. Aurora, XGate, and
RedPort and Marks of Global Marine Networks,
LLC.
www.redportglobal.com
During registration you must enter a Preferred User Id. This
Id will become part of your new satellite email address. It is
important to enter a valid email address for the Contact
Email as this will become the email address of record on
your account that is used for all official notices.
When you have successfully registered the account, open
XGate and enter the account information in the Settings
window. To find the Settings window:
On Windows PC: go to Options > Settings
On MAC: go to Preferences
On iOS device: go to Settings
On Android device: go to Settings
Configure XGate To Work
with Aurora
Open XGate Settings and select the Connection Type
"webxacc Iridium Direct Internet".
Test Your Configuration
1. Power ON the Aurora.
2. From your computer, tablet, etc. connect to the wireless
network created by the Aurora. The name of the wireless
network will be something like wxa-171-xxxx.
3. Open XGate and click the <Start> button.
4. You can see the progress of the connection in the XGate
Log window.
13 14