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Q: Can I still use the same equipment if I move and change a WiFi network?
A: The Red Shield SNAP-Console System is completely portable. When you move, you can unmount your
security accessories and re-install them in your new property.
If you change your WiFi network, reset the panel and all the accessories back to factory default and then
reinstall everything as per the new unit installation instructions.
Q: Why can’t I check the video recording from the video page once I receive an app push notification that the
sensor has been triggered?
A: When the camera or any sensor is triggered, Zumi will record a 2-minute video which will be saved in the
local SD Card. This video only can be checked after the recording is finished. You can view the image feed
from the Live View first. The recording will become available 2 minutes later after you’ve refreshed the data.
Q: Why does Zumi go off-line and the App always prompt me to remove the device?
A: Depending on your home WiFi signal status and hardware location, Zumi could lose the network connection
but will automatically try to reconnect. You can ignore the delete device notice and tap on the fresh button at
the IP Cam page.
18. Customer Contact Details
If you have any comments or enquiries please contact us at:
Red Shield Security Ltd.
21/F Fun Tower, 35 Hung To Road
Kwun Tong, Kowloon, Hong Kong
Website:
www.redshieldsecurity.com
Email:
NOTE:
• Even the most advanced security systems cannot guarantee 100% protection
against burglary or environmental problems. All alarm systems are subject to
possible compromise or failure-to-warn for a variety of reasons.
• Inadequate maintenance is the most common cause of alarm failure; test your
system at least once per week to ensure the sensors and sirens are working
properly.
• There are some limitations due to the transmission power and range The
receivers may be blocked by radio signals operating near the same
frequencies.
