Red Sea ReefMat 1200, User Manual

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Red Sea ReefMat ®
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Q. I keep getting notifications that my ReefMat is not connected.
A. If your network router is not permanently connected to the internet,
set your Aquarium as “Offline” My Aquariums> Device Line Menu>
Offline . If your network router is meant to be permanently connected,
check the quality of the Wi-Fi connection between the ReefMat and
your router or the stability of your internet connection.
Q.
I have just set up the ReefMat for the first time or just re-onboarded it
to the ReefBeat App and the Wind/Unwind buttons on the drive-unit
seem to be working in the opposite direction.
A. Check that the Left/Right setting for the drive unit is correct.
The wrong setting will cause the take-up shaft to rotate in the
opposite direction. If not corrected the first manual or auto-
advance will stop the unit from working and you will receive the
“Jammed-Mat” notification. To check/reset the drive unit position:
Homepage>settings page>more settings>Drive-unit position .
Q.
Water is flowing out the top of the filter chamber and the fleece-mat
is not advancing
A. Please check the following:
• The ReefMat sensor is correctly installed in its operating position on
the filter chamber.
• The titanium pins on the bottom of the ReefMat sensor are clean
free of any obstruction of organic/mineral build-up.
• The Auto-Advance in the ReefBeat App settings page has been
switched on and you pressed the save button at the top of the page.
• You have a saltwater system. The ReefMat sensor will not detect
freshwater or low salinity brackish water.
Troubleshooting
A full and up to date FAQ for the ReefMat and the ReefBeat app is
available in the app (
Homepage Main Menu> Help> FAQ ) and on our
website.
Q. I am having trouble installing the ReefBeat App or it crashes or does
not seem to be working as described in the manual.
A. Check that your specific mobile device is on the list of supported
devices on our website.
Q.
My mobile is on the list of supported devices but keeps crashing.
A. Uninstall and reinstall the app and sign in again with your username
and password. If this does not help, contact customer support.
Q.
I’m having difficulty connecting the ReefMat to my home network.
A. Check that the ReefMat Wi-Fi is working correctly by using the “Offline
Direct Mode” option. If it does, try connecting to the hot-spot of a
mobile phone in the same room:
Device Manager> Device Line
menu> About > Connect .
If neither of these options work, contact customer support. If they
do work, the problem is likely with the router signal strength or its
configuration, or it may be overloaded with devices.
• Check that the signal strength of your router is sufficient for a stable
connection exactly where the ReefMat is located. You may need to
install a suitable Wi-Fi extender closer to the aquarium.
• The router may have too many devices already connected to it.
• Your router may be configured not to allow devices like the ReefMat
to be connected. This situation is common in an office environment-
contact your IT professional.