Wired Router Hardware & Installation Guide
14
Chapter 3 Service and Support Information
3.1
Service Information
We
sincerely
hope
that
you
never
experience
a
problem
with
any
Red
Lion
product.
If
you
do
need
service,
call
Red
Lion
at
1
‐
877
‐
432
‐
9908
for
Technical
Support.
A
trained
specialist
will
help
you
quickly
determine
the
source
of
the
problem.
Many
problems
are
easily
resolved
with
a
single
phone
call.
If
it
is
necessary
to
return
a
unit
to
us,
an
RO
(Repair
Order)
can
be
obtained
on
the
Red
Lion
website
.
Red
Lion
tracks
the
flow
of
returned
material
with
our
RO
system
to
ensure
speedy
service.
You
must
include
this
RO
num
‐
ber
on
the
outside
of
the
box
so
that
your
return
can
be
processed
immediately.
Be
sure
to
have
your
original
purchase
order
number
and
date
purchased
available.
We
suggest
that
you
give
us
a
repair
purchase
order
number
in
case
the
repair
is
not
covered
under
our
warranty.
You
will
not
be
billed
if
the
repair
is
covered
under
warranty.
Please
supply
us
with
as
many
details
about
the
problem
as
you
can.
The
information
you
supply
will
be
written
on
the
RO
form
and
supplied
to
the
repair
department
before
your
unit
arrives.
This
helps
us
to
provide
you
with
the
best
service,
in
the
fastest
manner.
Repairs
are
completed
as
soon
as
possible.
If
you
need
a
quicker
turnaround,
ship
the
unit
to
us
by
air
freight.
We
give
priority
service
to
equipment
that
arrives
by
overnight
delivery.
We
apologize
for
any
inconvenience
that
the
need
for
repair
may
cause
you.
We
hope
that
our
rapid
service
meets
your
needs.
If
you
have
any
suggestions
to
help
us
improve
our
service,
please
give
us
a
call.
We
appreciate
your
ideas
and
will
respond
to
them.
For
Your
Convenience:
Please
fill
in
the
following
and
keep
this
manual
with
your
RED
LION
system
for
future
reference:
P.O.
#:__________________
Date
Purchased:
___________________
Purchased
From:______________________________________________
Phone: 800.894.0412 - Fax: 888.723.4773 - Web: www.clrwtr.com - Email: [email protected]
