20 VUEMATE User Manual
VUEMATE User Manual 21
l
Please make a reservation in advance for visit.
l
Thank you for purchasing this product.
Troubleshooting Guides
5
Other Information
Symptoms
Troubleshooting
Power is not turned on?
Check if the cigarette power cable is properly connected to the
power socket on the product or if the cable is damaged. If no
problem is found with the cable, contact the customer support
center.
The operation status
LED doesn't come on or
change colors?
Contact the customer support center unless the operation
status LED turns on after power is applied.
When the LED continues to flicker green while the power is
on, that means that the camera still does not pinpoint the eye,
when you need to adjust its position. Contact the customer
support center if there is no change thereafter.
Check again if the product is correctly installed installed when
the operation status LED does not function properly. Contact
the customer support center if the same symptom occurs
repeatedly.
The speaker does not
give off warnings?
First check whether the product is correctly installed, and then
contact the customer support center.
Infrared LEDs do not
function?
After you turn on power to the camera, you can check its
state by directing your mobile phone toward the infrared LED.
Contact the customer support center if they do not function.
Inquiry for the product and after-sales services
- For any problem or inconvenience on your product, please contact the
customer service center in your country where you purchased the
product as follow.
Customer support center
Business hours
10am ~ 5pm Mon to Fri (Sat, Sun, and holidays are closed)
Application to after-sales services
Hand-carry by visit and parcel delivery service.
Please make sure to provide the serial number, the purchase place and
date of the product for services.
If you use the parcel delivery service, please make sure to have the product
packaged sufficiently enough to resist exposure to impacts or damages,
and provide such information as your name, contact number, address, and
detailed description of problems, etc. for quick response to your request.
Customer Support Center
4
Other Information
