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• If the flames change shape or colour. When the fire first starts, the flames
will tend to be quite blue for a few minutes but will change to a more
yellow/orange colour as the system heats up. This is normal, but if the
flames either stay very blue, or turn a dark, streaky, orange colour, this
could indicate a problem.
Warranty Statement
Fifteen-year warranty on Real Fires firebox
Three-year warranty on Real Fires gas burner
Two-year warranty on control parts
Two-year labour warranty
Warranty does not include paint inside firebox
Conditions of Warranty
The labour warranty includes vehicle travel cost up to 30 km from place of
purchase or a Real Fires-approved service gas fitter.
The maximum period between servicing is two years before the warranty is void.
The warranty does not cover damage caused through building defects,
incorrect installation or incorrect use.
The warranty period is taken from the date of commissioning by the installer.
Ensure that the installer has filled in the Installer Information section of this
User Guide on page 13.
Service
In order for your Real Fire to give years of comfort and enjoyment, Real Fires
recommend that your Real Fire is serviced on an annual basis by a licensed
service gas fitter. Please refer to the back of this User Guide for contact details.
Servicing Requirements
A regular service must include:
• Inspect/clean the main burner, aeration sleeves, and media
• Inspect/clean the pilot and injector
• Inspect/clean the main injectors
• Check burner pressures
• Clean the fan
• Check operation of fire, including fan
• General inspection of firebox and flue
