Real Fires Electronic Range User Guide & Service Manual
12
Problem
Possible Cause
Remedy
ON/OFF Button
(Front Panel) does
not work (no spark
noise)
Mains power
Disconnected
Check mains supply and
isolating switch
Gas control locked out
Press ON/OFF button
twice to reset *
Faulty control
Service call
Button not held for one
second
Hold button for one
second
ON/OFF Button
(Remote Control)
does not work (no
spark noise) but
Front Panel does
Flat batteries
Replace batteries
Signal interference
Move to another part of
room
Faulty remote
Replace Remote Control
Faulty receiver
Service call
Gas control ‘locked out’
Press ON/OFF button
twice to reset *
Button not held for one
second
Hold button for one
second
Fire is sparking then
locks out
Air in gas pipe
Purge gas pipes *
Pilot flame starts but
spark keeps going
Faulty flame rod
Service call
Pilot ignites but main
flame does not
Faulty gas control
Service call
Blocked burner ports
Service call
Fire goes out
Gas supply turned off or
empty
Check gas supply or
change/replace cylinder
Power supply turned off
Check power is on
Accidental operation of
Remote Control
Check location of
Remote Control
Fan does not
operate
Flat batteries in Remote
Control
Replace batteries
Faulty receiver
Service call
Faulty fan or wiring
Service call
* If the fire fails to ignite after three attempts, turn off the power and gas if
possible and arrange a service call or contact the installer if the fire is new.
Troubleshooting
