Troubleshooting Tips
Solution
• Battery may be inserted
incorrectly.
• Battery may be empty.
• Repeat or random function may
be activated.
• There may be strong magnetic
fields (e.g. too close to TV) near
the unit.
• Low Battery level. Replace with
new one.
• LOCK function may be
activated.
• There may be no mp3 tracks in
the card or internal memory.
• Memory Card may be damaged.
• Make sure audio tracks are
encoded in the mp3 or
Windows Media formats at
supported bitrates.
Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 160 kbps
Check the website and/or
application help system of the
music download service provider
from where the content was
purchased from for license
acquisition details.
For more information on how
license acquisition works, go to
www.microsoft.com/windowsmedia/drm.
Problem
The player
does not
turn on
when
PLAY
button
pressed.
Skipping
tracks or
bad sound
quality?
Cannot
perform
playback?
Cannot
playback
tracks on
the player.
Problem
What does
the
PlaysForSur
e logo
mean?
USB display
does not
appear
when
connected
to
computer.
The player
does not
respond to
key
operations?
Solution
PlaysForSure is a new logo
program from Microsoft®.
Consumers can match the
PlaysForSure logo on a large
selection of devices and online
music stores. If you see the logo,
you’ll know your digital media
will play for sure.
For more information on the
Microsoft PlaysForSure program,
visit www.PlaysForSure.com.
For more information on RCA
PlaysForSure devices, visit
www.rca.com.
• Check connection between
your unit and the computer.
• To reset the unit, turn the
player off by removing the
battery. Reinsert the battery
properly and turn the player
on again to resume normal
operations.
Note:
This unit may temporarily cease to
function if subjected to electrostatic
disturbance. To resume normal
operation, it may be necessary to cycle
the power off and back on or to remove
and reinstall the batteries.
mp3 Player
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