Other Information
40
Chapter 5
Troubleshooting
Most problems you encounter with your HD Monitor can be corrected by consulting the following troubleshooting list.
Note for U.S. customers:
If you prefer, we can provide you with the name of an Authorized Service Representative
who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation.
For details about this service, call 1-888-206-3359.
HD Monitor
HD Monitor Problems
Problems
HD Monitor won’t turn on
• Press the TV button.
• Make sure the HD Monitor is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the HD Monitor. If the HD Monitor
turns on, check the remote control solutions on the next page.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the
Front
Panel Block
in the
Parental Control
menu and press OK to uncheck the box.
Parental Control
Parental Control
• The HD Monitor might be performing a periodic diagnostic check. Wait for a few minutes for the HD Monitor to turn on.
Buttons don’t work
• If you’re using the remote control, press the TV button fi rst to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the
Front
Panel Block
in the
Parental Control
menu and press OK to uncheck the box.
Parental Control
Parental Control
• Unplug the HD Monitor for ten minutes and then plug it back in. Turn the HD Monitor on and try again.
HD Monitor turns off unexpectedly
• Sleep timer may have been activated. Go to page 36 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this
happens frequently, the voltage in your house may be abnormally high or low.
• Unplug the HD Monitor. Wait ten minutes. Then, plug the HD Monitor in again.
HD Monitor turns on unexpectedly
• Wake up timer might have been activated. Go to page 36 for instructions.
• Auto on might have been activated. Go to page 37 for instructions.
• You might have pressed CH+, CH- or INPUT on the remote accidentally.
Blank screen
• If you're trying to watch something that's playing on a device connected to the HD Monitor (like a DVD or a VCR tape), press the TV
button on the remote, then press INPUT until you get to the correct video input channel.
• If you're trying to watch a device (like your DVD player or VCR), make sure the device connected to the HD Monitor is turned on.
• If you're trying to watch a device (like your DVD player or VCR), make sure the device is connected correctly.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume up button to restore sound.
• If using S-Video or Y P
B
P
R
, remember to also connect the device’s left and right audio output jacks to the HD Monitor’s L and R
Audio Input jacks.
• The sound settings may not be set correctly. Go to page 32 for more information.
