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Option 1
1.
Provide your Discover, MasterCard or Visa account number and expiration date to your phone
representative. This is for security purposes only; your account will not be charged at this time.
2.
We will send you a replacement unit.
3.
If you return the unit to us within 14 days from the date you were provided a RA number, only items not
covered by warranty will be charged to your account. If your unit is not received within 14 days, the
suggested retail value of the receiver will be charged to your credit card. This amount will be credited,
less a $10 handling fee, if the unit is subsequently received.
4.
Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions and your
RA number will be included on the carton. Make sure you insure your shipment in case of damage or
loss. Include with the shipment:
1.
Evidence of purchase date, such as a bill of sale.
2.
A brief note describing your receiver problem.
3.
Your name, address, and phone number.
Option 2
1.
We will send a replacement unit to our exchange point.
2.
The exchange location will notify you of its arrival.
3.
Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you
will be provided the new or refurbished unit. Please retain all accessories such as the remote control
hand unit.
4.
If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if
not shipped in the manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
•
Write the RA number on the outside of the carton used to return the unit. Insure your shipment in case
of damage or loss.
•
Carefully pack the unit using the original box and packing material if possible. Please retain all
accessories that were included with your unit, such as the remote control hand unit.
•
Include with the shipment:
1.
Evidence of purchase date (such as a bill of sale).
2.
A brief note describing your receiver problem.
3.
Your name, address, and phone number.
•
The representative will advise the addressee to mail a cashier’s check or money order for payment if
there are any out-of-warranty labor or parts charges, and you elect not to use your credit card.
•
After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty
does not
cover:
•
Acts of God, such as but not limited to: lightning damage.
•
Adjustment of customer controls.
•
Damage from misuse or neglect.
•
A unit that has been modified or incorporated into other products or is used for institutional or other
commercial purposes.
•
Batteries.
Appendix A: Warranty Information
