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Troubleshooting Tips
The display goes to the standby mode while viewing the Caller List or directory.
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Do not pause for over 30 seconds while searching.
When a second call is received on the same line, the unit does not display the new caller’s information.
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If another call is received on the same line while: The Answering System is responding to a call, or the
caller is placed on hold, the caller information will not be displayed.
You cannot redial the last number dialed
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If the last number dialed was more than 32 digits long, the number will not be redialed.
You cannot have a conversation using headset jack
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Make sure the headset is properly plugged into the headset jack on the base.
Cordless Handset
The handset does not work
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Ensure the battery is fully charged.
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Clean the charge contacts and recharge the cordless handset.
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Ensure the battery is properly installed and try again.
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The handset is not registered to the base. Register the handset.
No link to base with error tone.
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You are too far away from the base. Move closer to the base and try again.
Static, sound fades in/out, interference from other electrical appliances.
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Move the cordless handset and the base away from other electrical appliances. Move closer to the base.
The unit does not ring.
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The ringer volume may be set to OFF. Select Low, Middle, or Hi.
The display is blank
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Ensure the handset battery is fully charged.
You cannot program function items, such as the line selection.
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Make sure the handset is in standby mode. Do not pause for more than 30 seconds while
programming.
You cannot store a name and phone number in the directory.
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Make sure the handset is in standby mode. Do not pause for more than 30 seconds while programming.