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2.4 GHz Two Line Multi-Handset

Cordless Caller ID Telephone

with Digital Answering System

User’s Guide

Please read this manual before operating
this product for the first time.

TOCOM 16207530

Model 21230

Summary of Contents for 21230

Page 1: ...2 4 GHz Two Line Multi Handset Cordless Caller ID Telephone with Digital Answering System User s Guide Please read this manual before operating this product for the first time TOCOM 16207530 Model 21230 ...

Page 2: ...n permanent disconnection of your telephone from your line 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network the telephone company shall where practicable notify you that temporary discontinuance of service may be required Where prior notice is not practicable and the circumstances warrant such action the telephone company may t...

Page 3: ...cations equipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This ...

Page 4: ...YSTEM 9 IMPORTANT INSTALLATION INFORMATION 10 IMPORTANT INSTALLATION GUIDELINES 10 INSTALLING AND REPLACING THE BASE BACKUP BATTERY 11 BATTERY SAFETY INSTRUCTIONS 11 INSTALLING THE PHONE 12 DATA PORT 14 HANDSET REGISTRATION 14 BASE 14 DISPLAYS AND DISPLAY MESSAGES 15 SETTING UP THE TELEPHONE 16 DISPLAY LANGUAGE 16 RINGER VOLUME 16 INTERCOM RING 17 RINGER TYPE 17 RINGS TO ANSWER BASE ONLY 18 MAILBO...

Page 5: ...RECORDS 45 DELETING A CID RECORD 46 DELETING ALL CID RECORDS FROM THE CID DATABASE 46 DIALING A CID RECORD 46 Table of Contents TRANSFERRING A CID RECORD TO DIRECTORY MEMORY 47 CALL WAITING CALLER ID DELUXE 48 ANSWERING MACHINE AND MAILBOX OPERATION 48 TURNING THE ANSWERER ON LINE 1 48 TURNING THE ANSWERER OFF LINE 1 48 ANSWERER ON OFF INDICATOR 49 TURNING ON OFF THE ANSWERER LINE 2 49 RECORDING A...

Page 6: ...ocal telephone company IMPORTANT In order to use all of the features of this unit you must subscribe to either the standard Name Number Caller ID Service or Call Waiting Caller ID Service To know who is calling while you are on the phone you must subscribe to Call Waiting Caller ID Service Telephone Features 2 4GHz digital spread spectrum technology Two CO line capability and prime line selection ...

Page 7: ...set or telephone line Optional headset Manual dial out from memory and pre dialing Trilingual Display English Spanish and French Your Caller ID Call Waiting Telephone Allows You to View the name and telephone number of a caller Call Waiting Caller ID Identify callers before you answer the phone View the time and date of each incoming call Record up to 50 Caller ID messages sequentially Know who ca...

Page 8: ...n fast forward button CID button CID button OK PROGRAM button DELETE button VOLUME buttons LINE 1 button LINE 1 indicator LINE 2 indicator LINE 2 button PAUSE button FLASH EXIT button MUTE button MUTE indicator HOLD button PAGE INTERCOM button CONF button REDIAL FORMAT button charge indicator ANSWER LINE 1 button ANSWER LINE 1 indicator ANSWER LINE 2 button ANSWER LINE 2 indicator rewind button SP...

Page 9: ...e placed near or on top of a TV microwave oven or VCR If interference continues moving the cordless telephone farther away from these appliances will often reduce or eliminate the interference Certain other communications devices may also use the 2 4 GHz frequency for communication and if not properly set these devices may interfere with each other and or your new telephone If you are concerned wi...

Page 10: ... the phone such as faxes other phones or modems Important Installation Guidelines Install telephone near both a telephone modular jack and an electrical power outlet Avoid sources of noise such as a window by a busy street and electrical noise such motors microwave ovens and fluorescent lighting Avoid heat sources such as heating air ducts heating appliances radiators and direct sunlight Avoid are...

Page 11: ...set 2 If you are installing the battery pack for the first time insert the battery pack into the battery compartment on the back of the cordless handset then plug the battery pack cord into the jack inside the handset battery compartment 3 If you are replacing the battery pack disconnect the battery pack cord from the jack inside the battery compartment and remove the battery pack from the cordles...

Page 12: ... It is normal for the power converter to feel warm to the touch CAUTION Use only the ATLINKS Inc 5 2569 power converter that came with this unit to charge the cordless handset Using other power converters may damage the unit 3 Place the handset with the battery pack installed in the base cradle The charge indicator turns on to indicate the battery is charging IMPORTANT Make sure the cordless hands...

Page 13: ... jack marked LINE 2 on the back of the base Plug the other end of each telephone line cord into the separate wall jacks NOTE If you connect a telephone line cord from the LINE 2 jack on the back of the base to a dual modular phone jack you will only be able to use line two NOTE Although you can use this two line cordless telephone with a single phone line you must have two lines with separate phon...

Page 14: ... is assigned as handset number one The handset number is also used as the extension number Only one additional handset may be registered at a time You must complete the handset registration process within 30 seconds Base The base must be in standby mode during the registration process 1 Enter the registration mode on the base 2 Press the PROGRAM button 3 Use the button to scroll to REGISTRATION RE...

Page 15: ...GISTRATION mode simply follow the same steps as you would do on the base Displays and Display Messages Icons Meaning NEW icon The incoming call is a new call and the CID record is not viewed before REPT icon The incoming call has been received before but the CID record is not viewed before CALL icon CID is being displayed on the LCD MEMO icon Memory Phone Book Directory record is being displayed o...

Page 16: ...GE LANGUAGE LINE 1 RING LANGUAGE ENGLISH LINE 1 RING LINE 2 RING LINE 1 RING MIDDLE OR 3 Press PROGRAM OK again The display shows 4 Use the button to select ENGLISH FRENCH or SPANISH 5 Press PROGRAM OK to confirm and save NOTE After three seconds the display returns to the main menu or you may press the EXIT button to quit the program menu Ringer Volume Set the ringer volume level for each telepho...

Page 17: ... the PROGRAM OK button again 4 Use the button to select OFF LOW MIDDLE or HIGH 5 Press PROGRAM OK again to confirm and save NOTE After three seconds the display returns to the main menu or you may press the EXIT button to quit the program menu Ringer Type Choose from eight different ringer types The Line 1 default value is type 1 and the Line 2 default value is type 2 1 Press the PROGRAM OK button...

Page 18: ...For Line 1 use the button to select L1 RING NO 5 Press PROGRAM OK again 6 Press the button to select the number of rings For example if you select 5 rings the display shows 7 Press PROGRAM OK to confirm and save 8 Repeat steps 3 through 7 to set the rings to answer for line 2 NOTE If you select TOLL SAVE all incoming calls are answered on the 3rd ring when a new message is waiting If there is no n...

Page 19: ...and time stamp for new messages The default value is SUNDAY 12 00AM Although the system automatically updates the display day and time data from Caller ID information it is recommended that you manually set the day and time information prior first use 1 Press the PROGRAM OK button 2 Use the button to scroll to DAY AND TIME 3 Press PROGRAM OK again The day mode shows in the display L1 PASSWORD L2 P...

Page 20: ... the priority for Transfer Ringer and Hold Recall Ringer 1 Press the PROGRAM OK button 2 Press the button to select PRIME LINE PRIME LINE AREA CODE PRIME LINE LINE 1 AREA CODE HOLD REMINDER AREA CODE EMPTY DAY AND TIME FRI 6 12AM OK 3 Press PROGRAM OK again The display shows 4 Use the button to select LINE 1 or LINE 2 5 Press PROGRAM OK to confirm and save NOTE After three seconds the display retu...

Page 21: ...D REMINDER 3 Press PROGRAM OK again AREA CODE XXX OK HOLD REMINDER DE REGISTER OR HOLD REMINDER OFF HOLD REMINDER 60 SECONDS OK HOLD REMINDER 60 SECONDS OK 4 Press the button to turn off the hold reminder or press button to select a time from 30 sec to 60 seconds 5 Press PROGRAM OK to confirm and save The status shows in the display For example NOTE After three seconds the display returns to the m...

Page 22: ... 6 Place the handset in the base cradle The system atomically registers the handset to the base The display shows After three seconds the display shows NOTE To register additional H1230 handsets repeat steps 1 through 6 for each handset If your additional handset has never been registered to any other base before you are only need the set the base to enter the REGISTRATION mode and then put the ne...

Page 23: ...e original settings If you reset the base all handset ID numbers remain unchanged and it is not necessary to re register the handsets 1 To reset the handset press the PROGRAM OK button 2 Use the button to select RESET HANDSET RESET HANDSET LANGUAGE RESET BASE LANGUAGE RESET HANDSET NO OR RESET BASE NO RESET HANDSET YES OR RESET BASE YES 3 To reset the base use the button to select RESET BASE 4 Pre...

Page 24: ... and the display shows Handset Base SUN 12 00AM NOTE If the handset is not registered to the base or the base is reset the handset displays Handset De Registration NOTE You may only de register one handset at a time 1 Make sure all registered handsets are OFF not in TALK mode 2 Move the handset close to the base and press the PROGRAM OK button 3 Use the button to select DE REGISTER The display sho...

Page 25: ...ode to de register a handset You may register the handset to another base without de registering from the original base The original base however retains the handset information forever For more information refer to the Registration or Installation section of this manual Base De Registration You may de register a single handset or all handsets from the base 1 Make sure the base if OFF not in use 2...

Page 26: ...r example one pair of handsets is engaged in separate intercom calls while the base unit is engaged in an external call with two handsets VOLUME LINE 1 LINE 2 PAGE INTERCOM HOLD MUTE FLASH EXIT DIR CHARGE CID DELETE CONF FORMAT REDIAL PROGRAM OK M E M O L I N E 1 LINE 2 A N S W ER WXYZ 9 TUV 8 PQRS 7 MNO 6 JKL 5 GHI 4 DEF 3 ABC 2 1 PAUSE OPER 0 WXYZ 9 TUV 8 PQRS 7 MNO 6 JKL 5 GHI 4 DEF 3 ABC 2 1 P...

Page 27: ...R and the call timer 2 Speak into the microphone 3 When finished press the SPEAKER button to hang up NOTE If you press the corresponding line key anytime during speakerphone mode the call will be diverted from the speaker to the earpiece of your handset Headset 1 Insert the headset plug into to the jack on the handset The handset receiver is disabled 2 Press either the LINE 1 or LINE 2 button 3 Ta...

Page 28: ...KR and the call timer OR 1 Dial the number first 2 Press either line button to dial out The display shows L1 or L2 TALK SPKR and the call timer 3 When the party answers speak into the microphone 4 When finished press the SPEAKER button again to hang up Headset 1 Insert the headset plug into the jack on the handset NOTE The headset must be properly inserted into the jack 2 Press either LINE button ...

Page 29: ...erphone There are five volume levels for the handset receiver and handset speakerphone and eight volume levels for the base speakerphone While in TALK mode press the button located on the side of the handset or the VOLUME button to adjust speaker volume level The display shows the selected volume level Handset Receiver During a call press the VOLUME button on the handset side to adjust the receive...

Page 30: ... is on hold 2 To pick up the call users at any handset or the base may press the corresponding line button Placing a Conference Call on Hold Both Lines During a conference call using both lines press the HOLD button to put each line on HOLD Auto Hold Intercom 1 Press the PAGE INTERCOM button during a call and the line in use is automatically placed on hold The display shows PAGING FROM BASE HANDET...

Page 31: ...call forwarding which are available through your local phone company If you subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information if available on Call Waiting calls During a phone call you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset di...

Page 32: ...n the display and you will hear a warning beep If you are on the phone when the battery gets low you will hear the warning beep every 15 seconds Finish your call as soon as possible otherwise your call is put on hold after approximately five minutes and is disconnected You will need to use another handset to retrieve the call Exit You may press the FLASH EXIT button any time to exit the current op...

Page 33: ...ial Speakerphone 1 Press REDIAL The last number dialed shows in the display 2 Press the SPEAKER button to redial that number OR 1 Press the SPEAKER or a line button 2 Press the REDIAL button to dial the last number you called Headset Press either line button then press the REDIAL button Cordless Handset Speakerphone 1 Press either line button 2 Press the REDIAL button and the phone redials the las...

Page 34: ...TER LEE 05 MEMO 2 Press the button to select the directory index or use the touch tone pad to enter the memory location number you want to display for example press the DIR button and enter 05 to display record 05 NOTE The display shows the telephone number up to 15 digits If the number is longer than 15 digits press the REDIAL FORMAT button to view the remaining digits NOTE If the record does not...

Page 35: ... enter the new character s More than one letter is stored in each of the number keys For example to enter the name Bill Smith press the 2 key twice for the letter B Press the 4 key 3 times for the letter I Press the 5 key 3 times for the letter L Wait for one second Press the 5 key 3 times for the second letter L and wait 1 second for the cursor to automatically move to the next position Press the...

Page 36: ...n 2 Press the DIR button and then press memory location 07 The phone automatically dials the long distance access code you stored in that memory location 3 When you hear the access tone press the DIR button and then press memory location 08 The phone automatically dials the Authorization code stored in that memory location 4 At the next access tone press the DIR button again and then press memory ...

Page 37: ...lls with the Base 1 Press the PAGE INTERCOM button on the base 2 Use the button to scroll to INTERCOM It displays as 3 Press PROGRAM OK The display shows INTERCOM TO INTERCOM TRANSFER NOTE If an outside call is in progress and you press the PAGE INTERCOM button on the base the display shows 4 Enter the one digit station number 1 through 8 for all registered handsets 0 for the base Making Intercom ...

Page 38: ...m call is not answered within 60 seconds the intercom call is automatically cancelled NOTE The LINE1 or LINE2 buttons do not operate during the intercom ring or during an intercom call Using Intercom with External Calls You may make an intercom call when you are on the line with an external call 1 Press the PAGE INTERCOM button The display shows 2 The external call is put on HOLD INTERCOM TRANSFER...

Page 39: ... Calls When you receive an intercom call your handset or base rings and the display shows INTERCOM TO 3 RINGING INTERCOM BASE RINGING 1 Press the PAGE INTERCOM button on the base or the INT or SPEAKER button on the handset to take the intercom call For example if you receive an intercom call from station 3 your display shows Or if you are using the speakerphone when you receive in intercom call pr...

Page 40: ...andset extension number within 10 seconds You will hear a confirmation beep The receiving handset generates the transfer ringer and its display shows NOTE The system transfers the call to LINE 1 first If it is busy it transfers the call to LINE 2 5 To answer the receiving handset presses the corresponding line button NOTE During the call transfer all other handsets display NOTE 1 When a call is tr...

Page 41: ...nsion For example if you want to intercom with handset 2 press the 2 key When the receiving party answers the intercom call your display shows The receiving handset displays 5 To complete the transfer press the PROGRAM OK button when the arrow in the display points to TRANSFER The sending handset returns to standby mode Conference Call Basics You can use conference call feature when you have calls...

Page 42: ... touch tone pad to enter the handset extension number For example if you want to conference with handset 2 press the 2 key Your display shows INTERCOM FROM 3 RINGING The receiving handset displays 4 To answer the receiving handset presses the INT button and its display shows INTERCOM FROM 3 TALKING Your display shows 5 Use the button to scroll to CONFERENCE TRANSFER CONFERENCE CONF MM SS L1 6 Pres...

Page 43: ... place the external calls on hold NOTE During your external 3 way conference internal handsets are unable to join the conference If a user at a registered handset presses a line button during an external 3 way conference call the display shows Caller ID CID VERY IMPORTANT In order to use all of the features of this telephone you must subscribe to either the standard Name Number Caller ID Service o...

Page 44: ...deleted If the phone is showing Caller ID information and another call is received on the other line the new Caller ID information is displayed All Caller ID information is stored in the base and all registered handsets may retrieve information from the Caller ID database on handset at a time NOTE The system uses the intercom path to access and retrieve information from the CID database When the C...

Page 45: ...nth and date range 00 00AM or PM Indicates the hour range from 00 23 12AM 11AM 12PM 11PM and the minute range 00 59 Reviewing CID Records As calls are received and stored you may access the CID database to review the records 1 Make sure your phone is OFF not in use 2 Press the CID button to enter the Caller ID database The display shows the amount of new CID records received and the total number o...

Page 46: ...Press the CID button 3 Press the DELETE button The display shows NEW CID XX DELETE ALL 4 Press the DELETE or PROGRAM OK button to confirm The display shows Dialing A CID Record While reviewing the Caller ID records you may dial the phone number showing in the display There are three ways to dial the telephone number stored in a Caller ID record With each press of the REDIAL FORMAT button you may c...

Page 47: ...he display in memory 1 Press the REDIAL FORMAT button The display shows 2 Press the REDIAL FORMAT button to select the format you want to store the number in 3 After you select the dialing format press and hold the DIR button to enter directory memory 4 Press the or button or use the touch tone pad to enter the memory location number 5 Press the PROGRAM OK button to confirm The display shows 6 Pre...

Page 48: ... and memo base only Total recording time is up to 30 minutes Greeting length for each telephone line may range from three seconds to two minutes Incoming recorded messages and memo messages are unlimited in length This unit has two individual voicemail boxes one for each line For your privacy you may set passwords for each mailbox Mailboxes may be accessed remotely Each incoming message may be sta...

Page 49: ...ROGRAM OK button The display shows Wait for the voice prompt Please begin speaking after the tone The display shows SPEAK AFTER BEEP TONE RECORDING TIME 00 00 3 After the tone speak into the microphone and record your new greeting The recording time shows in the display 4 When finished recording press the STOP button You will hear a beep and the new greeting automatically plays NOTE The system use...

Page 50: ...n incoming call 1 While the unit is in standby mode press the PROGRAM OK button and select the corresponding item The display shows SET ANSWERER DAY AND TIME L1 RING NO L2 RING NO 2 Press the PROGRAM OK button The display shows L1 RING NO 3 3 Select L1 RING NO or L2 RING NO and then press the PROGRAM OK button to confirm The display shows OR L2 RING NO 3 4 Use the button to select the number of ri...

Page 51: ...ssage the mailbox answers the incoming call on the 5th ring You may use this feature to save on long distance tolls when you remotely check for messages Setting the Mailbox Password 1 While the unit is in standby mode press the PROGRAM OK button and select the corresponding item The display shows L1 RING NO 5 OK L2 RING NO TOLL SAVE OK OR SET ANSWERER DAY AND TIME L1 RING NO L2 RING NO 2 Press PRO...

Page 52: ...202 5 Enter the new 3 digit password and then press PROGRAM OK again The display shows L1 PASSWORD 123 L2 PASSWORD 789 6 Press PROGRAM OK to confirm The display shows L1 PASSWORD 123 OK 7 If you decide to keep the factory default value press the DELETE button The display shows L2 PASSWORD 789 OK L1 PASSWORD DELETE L2 PASSWORD DELETE OR ...

Page 53: ...elect the DAY AND TIME The display shows DAY AND TIME TUESDAY 2 Press PROGRAM OK again The base displays 3 Press the button to select the day 4 Press PROGRAM OK to confirm The display adjusts the day For example 5 Use the touch tone pad to enter the time DAY AND TIME FRI 11 39 DAY AND TIME FRI 6 12 AM 6 Press PROGRAM OK to confirm The display adjusts the time For example 7 Press button to select A...

Page 54: ...ant to talk to that caller pick up any extension phone The answering machine volume TAD is adjustable You may choose from eight levels To take the call press the LINE 1 LINE 2 button on the base or handset The recording immediately terminates and no message is recorded in the mailbox Message Indicators Base The corresponding line s answer indicator light blinks to indicate there is at least one ne...

Page 55: ...sage the unit plays all previously received messages followed by a voice prompt for example Mailbox X you have Y messages The display shows MAILBOX1 11 15 MAILBOX2 02 08 XX NEW MESSAGES MAILBOX 1 XX MESSAGES MAILBOX 2 OR At the beginning of each message the unit announces and displays the message number For example during message 1 playback message the display shows 4 Press PLAY STOP again to stop...

Page 56: ...er the tone The display shows 3 After the tone speak into the microphone The counter counts the recording time 4 Press the STOP button when finished recording your memo You will hear a beep Playing Memo Messages See Playing Incoming Messages section for instructions Erasing Memo Messages 1 During message playback press the DELETE button The display shows MEMO RECORD TIME 00 35 MESSAGE 03 DELETE 2 ...

Page 57: ...s announced on your handset s receiver The mailbox number shows in the display and the corresponding mailbox number flashes if there is a new incoming call 2 Select the mailbox and play the messages 3 To end the remote operation press the EXIT or HOLD ANS button NOTE The message playback stops automatically if you press LINE 1 or LINE 2 to make a call However the message playback does not stop if ...

Page 58: ...t is connected Adjust the headset to rest comfortably on top of your head and over your ear Move the microphone to approximately 2 to 3 inches from your mouth Press the LINE button to answer or place a call before using the headset Connecting the Belt Clip to the Handset There are two slots one on each side of the cordless handset Attach the belt clip by inserting the sides of the belt clip into t...

Page 59: ...ne If four cordless handsets are in use you may not be able to make a call Wait until a handset in use quits You cannot page a cordless handset If either line is in use you can not page Wait until a handset in use quits The handset is too far away from the base unit The handset is in use Wait until a handset in use quits You cannot store a name and phone number in the directory Make sure the unit ...

Page 60: ...attery is fully charged Clean the charge contacts and recharge the cordless handset Ensure the battery is properly installed and try again The handset is not registered to the base Register the handset No link to base with error tone You are too far away from the base Move closer to the base and try again Static sound fades in out interference from other electrical appliances Move the cordless han...

Page 61: ...while viewing the Caller List or directory Do not pause for more than 30 seconds while searching You cannot register the cordless handset at the base Fully charge the battery When a second call is received on the same line the unit does not display the new caller s information The Answering System is responding to a call or A call is on hold the caller information will not be displayed You cannot ...

Page 62: ...ord You cannot access a mailbox from tone phone Make sure you enter the correct password While recording a greeting message the unit starts to ring and stops recording To answer the call press the LINE button The unit starts to ring and recording Hang up and start from the beginning During playback incoming calls are heard To answer the call press the line button To resume playback play the messag...

Page 63: ...e equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by ATLINKS USA Inc could void the user s authority to operate this product For instructions on how to obtain servi...

Page 64: ...nted to obtain warranty service For rental firms proof of first rental is also required Also print your name and address and a description of the defect Send via standard UPS or its equivalent to ATLINKS USA Inc c o Thomson multimedia Inc 11721 B Alameda Ave Socorro Texas 79927 Pay any charges billed to you by the Exchange Center for service not covered by the warranty Insure your shipment for los...

Page 65: ...c shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana Except to the extent prohibited by applicable law any implied warranty of merchantability or fitness for a particular p...

Page 66: ... CID Record 46 Deleting All CID Records from the CID Database 46 Deleting Records from Directory Memory 35 Deleting Your Personal Greeting Line 1 49 Dialing A CID Record 46 Dialing a Number Stored in Directory Memory 36 Digital Security System 9 Displays and Display Messages 15 E Editing Records Stored in Directory Memory 35 Equipment Approval Information 2 Erasing Memo Messages 56 Exit 32 F FCC R...

Page 67: ...set 21 Remote Operation 57 Reset Handset and Base 23 Reviewing CID Records 44 45 Reviewing Records in Directory Memory 34 Ringer Type 17 Ringer Volume 16 Rings To Answer 50 S Screening Calls 54 Service 63 Setting the Mailbox Password 51 Setting Up the Telephone 16 Speakerphone 33 Storing Names and Number in Directory Memory 34 T Telephone Features 6 Telephone Operation 27 Three way Conferencing wi...

Page 68: ...is address listed in this manual or on the carton This will only add delays in service for your product ATLINKS USA Inc 101 West 103rd Street Indianapolis IN 46290 2004 ATLINKS USA Inc Trademark s Registered Marca s Registrada s Model 25202 TOCOM 16207530 Rev 0 E S 04 02 Printed in China ...

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