12
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
Does not work out of the box
Product must be traveling at least
3 mph (5 km/h) before motor will engage
Product not paired with remote
Kick start to at least 3 mph (5 km/h) while the lever on the remote
is in the “GO” position to engage motor.
Refer to page 4-5 for pairing information.
No longer works
No lights on charger
Undercharged battery
Battery will not hold a charge
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Turn product over. Turn the power switch on the remote and
product to the
ON
position. Move the lever on the remote to the
GO
position and hold. Manually (use caution) spin the rear wheel
forward. If motor engages - replace battery.
Short run time/runs slow
Riders weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 143 lb (65 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 6 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our web site at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned
OFF
and fully charged prior to doing any Troubleshooting.
NOTE:
All troubleshooting steps should be performed by an adult only.
