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LIMITED PARTS WARRANTY
XTHERM – TYPES H AND WH
MODELS 1005-2005
SCOPE
Raypak, Inc. (“Raypak”) warrants to the original owner that all parts of this heater which are actually manufactured by Raypak will be free from
failure under normal use and service for the specified warranty periods and subject to the conditions set forth in this Warranty. Labor charges
and other costs for parts removal or reinstallation, shipping and transportation are not covered by this Warranty but are the owner’s
responsibility.
HEAT EXCHANGER WARRANTY
Domestic Hot Water
Five (5) years from date of heater installation. Includes copper heat exchanger with bronze waterways.
Ten (10) years from date of heater installation. Includes only cupro-nickel heat exchanger with bronze waterways.
Space Heating (Closed Loop System)
Ten (10) years from date of heater installation. Includes both cupro-nickel and copper heat exchanger with bronze water-ways.
Thermal Shock Warranty
Twenty five (25) years from date of heater installation against “Thermal Shock” (excluded, however, if caused by heater operation at large
changes exceeding 150°F between the water temperature at intake and heater temperature, or operating at heater temperatures exceeding
230°F).
Secondary Stainless Steel Heat Exchanger
Five (5) years from date of heater installation.
ANY OTHER PART MANUFACTURED BY RAYPAK
One (1) year warranty from date of heater installation, or eighteen (18) months from date of factory shipment based on Raypak’s records,
whichever comes first.
SATISFACTORY PROOF OF INSTALLATION DATE, SUCH AS INSTALLER INVOICE, IS REQUIRED. THIS WARRANTY WILL BE VOID IF THE
HEATER RATING PLATE IS ALTERED OR REMOVED.
ADDITIONAL WARRANTY EXCLUSIONS
This warranty does not cover failures or malfunctions resulting from:
1. Failure to properly install, operate or maintain the heater in accordance with our printed instructions provided;
2. Abuse, alteration, accident, fire, flood and the like;
3. Sediment or lime build-up, freezing, or other conditions causing inadequate water circulation;
4. High velocity flow exceeding heater design rates;
5. Failure of connected system devices, such as pump or controller;
6. Use of non-factory authorized accessories or other components in conjunction with the heater system;
7. Failing to eliminate air from, or replenish water in, the connected water system;
8. Chemical contamination of combustion air or use of chemical additives to water.
PARTS REPLACEMENT
Under this Warranty, Raypak will furnish a replacement for any failed part. The failed part must first be returned to Raypak if requested, with
transportation charges prepaid, and all applicable warranty conditions found satisfied. The replacement part will be warranted for only the unex-
pired portion of the original warranty. Raypak makes no warranty whatsoever on parts not manufactured by it, but Raypak will apply any such
warranty as may be provided to it by the parts manufacturer.
TO MAKE WARRANTY CLAIM
Promptly notify the original installer, supplying the model and serial numbers of the unit, date of installation and description of the problem. The
installer must then notify his Raypak distributor for instructions regarding the claim. If either is not available, contact Service Manager, Raypak,
Inc., 2151 Eastman Avenue, Oxnard, CA 93030 or call (805) 278-5300. In all cases proper authorization must first be received from Raypak
before replacement of any part.
EXCLUSIVE WARRANTY - LIMITATION OF LIABILITY
This is the only warranty given by Raypak. No one is authorized to make any other warranties on Raypak’s behalf. THIS WARRANTY IS IN LIEU
OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. RAYPAK’S SOLE LIABILITY AND THE SOLE REMEDY AGAINST RAYPAK WITH RESPECT TO
DEFECTIVE PARTS SHALL BE AS PROV IDED IN THIS WARRANTY. IT IS AGREED THAT RAYPAK SHALL HAVE NO LIABILITY, WHETHER
UNDER THIS WARRANTY, OR IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE, FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGE, INCLUDING DAMAGE FROM WATER LEAKAGE. Some states do not allow limitations on how long an implied warranty lasts, or for
the exclusion of incidental or consequential damages. So the above limitation or exclusion may not apply to you.
This Limited Warranty gives you specific legal rights. You may also have other rights which may vary from state to state. We su ggest that you
complete the information below and retain this certificate in the event warranty service is needed. Reasonable proof of the effective date of the
warranty (date of installation) must be presented, otherwise, the effective date will be based on the rate of manufacture plus thirty (30) days.
Original Owner
Model Number
Mailing Address
Serial Number
Date of Installation
City State Zip Code
Installation Site
Daytime Telephone Number
Contractor/Installer
RAYPAK, INC
• 2151 Eastman Avenue • Oxnard, CA 93030-9786 • (805) 278-5300 • Fax (800) 872-9725 • www.raypak.com
California Hot Water Supply, Inc.
(800) 249-7244
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