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Having a Problem?
My door will not close and the light bulbs blink on my motor
1.
unit:
The safety reversing sensor must be connected and
aligned correctly before the garage door opener will move in the
down direction.
Verify the safety sensors are properly installed, aligned and
•
free of any obstructions. Refer to
Installation Step 10: Install
The Protector System
®
.
Check diagnostic LED for flashes on the motor unit then
•
refer to the on the following page.
My remotes will not activate the door:
2.
Verify your Premium door control is not blinking. If it is
•
blinking, deactivate the Lock Mode following the instructions
for
Using the Multi-Function Door Control
.
Reprogram remotes following the programming instructions.
•
Refer to
Programming
.
If remote will still not activate your door, check diagnostic
•
LED for flashes on motor unit then refer to
Diagnostic Chart
on the following page.
My door reverses for no apparent reason:
3.
Repeat safety
reverse test after adjustments to force or travel limits. The need
for occasional adjustment for the force and limit settings is
normal. Weather conditions in particular can affect door travel.
Manually check door for balance or any binding problems.
•
Refer to
•
Adjustment Step 2, Adjust the force.
My door reverses for no apparent reason after fully closing
4.
and touching the floor:
Repeat safety reverse test after
adjustments to force or travel limits. The need for occasional
adjustment for the force and limit settings is normal. Weather
conditions in particular can affect door travel.
Refer to
•
Adjustment Step 1, Adjust the UP and DOWN Travel
Limits.
Decrease down travel by turning down limit
adjustment screw clockwise.
Receiving Eye Safety Reversing
Sensor (Green Indicator Light)
Sending Eye Safety Reversing
Sensor (Amber Indicator Light)
My lights will not turn off when door is open:
5.
The garage door opener is equipped with a security light
•
feature. This feature activates the light on when the safety
sensor beam has been obstructed. Refer to Operation
section; Using the
Wall Mounted Door Control, Light
Feature.
KG
KG
LED or
Diagnostic
LED
“Learn”
Button
Diagnostics
Located On
Motor Unit
Safety Reversing Sensor
