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33

Troubleshooting

Additional Troubleshooting (Continued)

The garage door opener motor hums briefl y, then won't work:

• 

 The garage door springs may be broken. See above.

• 

 If the problem occurs on the fi rst operation of the garage door opener, door may be locked. Disable the power door lock. 

The garage door opener won't operate due to power failure:

• 

Manually open the power door lock.

• 

 Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, 
pull manual release a second time.

• 

When in Battery Backup mode, the opener should be able to operate up to 20 times.

• 

 Disable any door locks. Use the emergency release handle to disconnect the door. The door can be opened and closed manually. 
When power is restored, pull manual release a second time.

• 

 When in battery backup mode, battery power will last for 30 hours or up to 20 cycles over a 24 hour period.

Door loses limits:

• 

 Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 1).

The garage door opener moves when the door is in operation:

• 

 Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.

• 

 Check to make sure the torsion bar is not moving left/right excessively.

• 

 Check to make sure the torsion bar is not visibly moving up and down as it rotates.

• 

 Check that the opener is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.

Automatic door lock connector will not fi t the door opener plug:

Older model 24V door locks are incompatible. Use automatic door lock model 841RGD, see Accessories page

Automatic garage door lock does not activate when garage door opens or closes:

In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until 
power is restored. 

The door opener is beeping:

• 

 Indicates unattended closure. The opener has been activated by the MyQ

®

 App or the Garage and Gate Monitor.

• 

 A solid orange LED with beep, sounding approximately every 2 seconds, indicates the door opener is operating on battery power.

• 

 A fl ashing orange LED with beep, sounding every 30 seconds, indicates the battery is low.

• 

 A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be 
replaced.

The garage door is beeping and the red LED is fl ashing:

The battery charge is low or the battery is dead.
• 

Replace the battery. 

MyQ

®

 Smartphone Control, wireless MyQ

®

 devices, and Timer-To-Close will not work:

• 

 When in Battery Backup mode, MyQ

®

 Smartphone Control, wireless MyQ

®

 devices and Timer-To-Close will be disabled.

•  

MyQ

®

 Remote LED Light must be installed to enable use of Timer-to-Close or MyQ

®

 Smartphone Control of the door. Plug in the 

MyQ

®

 Remote LED Light and make sure it is programmed to the garage door opener. It may take up to 5 minutes to enable Timer-

to-Close and MyQ

®

 Smartphone Control. 

NOTICE: 

This device complies with Part 15 of the FCC rules and Industry Canada’s license-exempt RSSs. Operation is subject to the following two condi-

tions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause 
undesired operation.

Any changes or modifi cations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES 
standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, 
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio com-
munications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to 
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one 
or more of the following measures:

•  Reorient or relocate the receiving antenna.

•  Increase the separation between the equipment and receiver.

•  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•  Consult the dealer or an experienced radio/TV technician for help.

Summary of Contents for 8500WRGD

Page 1: ...with MyQ and Security 2 0 accessories Attach warning labels to the location indicated on label This product is intended for installation only by trained garage door technicians This product may requir...

Page 2: ...Q Remote LED Light 13 Install the Protector System 14 Connect Power 17 Install the Battery Backup 19 ADJUSTMENT 20 Program the Travel 20 Test the Safety Reversal System 21 Test the Protector System 21...

Page 3: ...cm between the side wall or obstruction and the end of torsion bar d The torsion bar must extend at least 1 5 3 81 cm past the bearing This may vary depending on your installation requirements e An e...

Page 4: ...be installed and check the Wi Fi signal strength For compatible router speci cations and help visit WiFiHelp LiftMaster com See page 25 to connect the garage door opener to a mobile device Check Signa...

Page 5: ...s technician if garage door binds sticks or is out of balance An unbalanced garage door may NOT reverse when required NEVER try to loosen move or adjust garage door door springs cables pulleys bracket...

Page 6: ...ing sensor Fastening hardware Alternate floor mounting of the safety reversing sensor will require hardware not provided 90 connector for cable conduit or flex cable adapter Required for permanent wir...

Page 7: ...the larger hole should be placed on the motor shaft Ensure that the collar is seated all the way on motor shaft until stop is reached 3 Position the collar so the screws are facing out and are accessi...

Page 8: ...at least 6 feet 1 83 m above the oor and avoiding contact with vehicles to avoid accidental release 7 NEVER connect garage door opener to power source until instructed to do so 8 NEVER wear watches ri...

Page 9: ...ner from torsion bar Drill 3 16 inch pilot holes at the marked locations Drill through metal door rail plates if necessary 6 Slide the garage door opener back onto the torsion bar until pilot holes al...

Page 10: ...ergency release handle to disengage door ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could result in an open door falling rapidly and or unexpectedly NEVER use emergency...

Page 11: ...oller is 2 6 from the drum and the roller extends 1 8 1 4 past the cable Make sure cable tension monitor is located over a wood support member and the roller is free from any obstructions NOTE There m...

Page 12: ...ble for gang box or pre wired installations Do not pierce the wire with the staple as this may cause a short or an open circuit 10 Connect the wire to the red and white terminals on the garage door op...

Page 13: ...the channel so the light mounts ush 3 Open the light lens 4 Mount the light with the screws provided 5 Close the light lens 6 Plug in the light to the outlet NOTE The LED light is very bright DO NOT...

Page 14: ...esigned to clip onto the track of sectional garage doors without additional hardware If it is necessary to mount the sensors on the wall the brackets must be securely fastened to a solid surface such...

Page 15: ...the door Be sure there is enough clearance for the sensor beam to be unobstructed 2 If additional depth is needed an extension bracket see Accessories or wood blocks can be used 3 Use bracket mountin...

Page 16: ...Insert the white black wires into the grey terminal on the garage door opener To insert or remove the wires from the terminal push in the tab with a screwdriver tip WHT BLK WHT Bell wire MOUNTING THE...

Page 17: ...e wires under plastic ties so that they do not come into contact with moving parts 10 Reinstall cover To avoid installation dif culties do not run the garage door opener at this time To reduce the ris...

Page 18: ...obstructed or misaligned while the door is closing the door will reverse and the garage door opener lights will ash ten times If the door is already open it will not close The sensors can be aligned b...

Page 19: ...ent with the terminals facing out 4 Connect red and black wires from the garage door opener to the corresponding terminals on the battery 5 Replace the battery cover 6 Plug in the garage door opener B...

Page 20: ...ch slack in the cable the garage door opener light will ash 5 times Ensure the cable tension monitor is correctly installed then follow the steps for Program the Travel If the garage door opener light...

Page 21: ...l push button to close the door The door will not move more than an inch 2 5 cm and the garage door opener lights will ash 10 times The garage door opener will not close from a remote control if the L...

Page 22: ...nitor Roller Disengage any door locks before proceeding The door should be fully closed if possible Pull down on the emergency release handle until a click noise is heard from the door opener and lift...

Page 23: ...7 NEVER use emergency release handle unless garage doorway is clear of persons and obstructions 8 NEVER use emergency release handle to pull garage door open or closed If rope knot becomes untied you...

Page 24: ...ill turn off and whenever the garage door opener lights turn on the sensor LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles up...

Page 25: ...nternet Connection Wi Fi signal in the garage 2 4 Ghz 802 11b g n required see page 4 Password for your home network router s main account not guest network MyQ serial number located on the garage doo...

Page 26: ...TIMER TO CLOSE TTC DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Factory default is set to off TTC can be set to automatically close your garage door fro...

Page 27: ...the time interval before door closes NOTE DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Enable disable lock Set up Wi Fi add remote controls MyQ devices...

Page 28: ...nu 4 Remote Control Press the button on the remote control that you wish to operate your garage door Keyless Entry Enter a 4 digit personal identi cation number PIN of your choice on the keyless entry...

Page 29: ...green LED comes ON 2 Login to the MyQ app and add the MyQ Remote LED Light TO ERASE ALL PROGRAMMING FROM THE MyQ REMOTE LED LIGHT 1 Press and hold the LEARN button until the LED turns off 6 10 second...

Page 30: ...ey slides MyQ Remote LED Light Unplug the light before cleaning Use a lightly dampened cloth for cleaning DO NOT use liquid cleaners on the light lens Care of Your Garage Door Opener To prevent possib...

Page 31: ...for binding or obstructions such as a broken spring or door lock correct as needed Replace motor if necessary 1 6 Door coast after it has come to a complete stop Program travel to coasting position or...

Page 32: ...f a second cable tension monitor has been removed follow the instructions to relearn a single cable tension monitor See Installation Step 4 The safety reversing sensor must be connected and aligned co...

Page 33: ...D with beep sounding every 30 seconds indicates the 12V battery will no longer hold a charge and needs to be replaced The garage door is beeping and the red LED is ashing The battery charge is low or...

Page 34: ...041B4494 1 2 Conductor bell wire white and white red 3 041A6104 Cable tension monitor 4 041A5034 Safety Reversing Sensor kit receiving and sending sensors with 2 conductor bell wire attached 5 041B622...

Page 35: ...ve access to your garage door opener while calling If you are ordering a repair part please have the following information part number part name and model number Contact Information STOP This garage d...

Page 36: ...74UT 893RGX Mini Universal Remote Control The Mini Universal Remote Control can be programmed to activate up to two products such as a garage door opener MyQ light controls gate operator or commercial...

Page 37: ...UT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPO...

Page 38: ...gest moving object in the home An improperly adjusted garage door and opener can exert deadly force when the door closes which could lead to entrapment of children or adults and subsequent injury or d...

Page 39: ...the manual disconnect and open the door Place a 2x4 board at in the path of the door 1 and try to close it 2 The door should stop when it comes in contact with the 2x4 and then reverse direction Block...

Page 40: ...Wi Fi is a registered trademark of Wi Fi Alliance App Store is a service mark of Apple Inc Google Play is a trademark of Google Inc 2017 The Chamberlain Group Inc 114A5125 All Rights Reserved...

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