Troubleshooting
issue
User action(s)
Video performs
poorly (insufficient
bandwidth):
• Select an alternate stream to conserve bandwidth
and performance on low bandwidth connections
via the Web browser user interface’s User Login
page.
Troubleshooting
issue
User action(s)
Cannot find the
camera’s IP address
(PC connection):
By default, the camera is set to obtain an IP address
by DHCP, which means it will automatically obtain
an IP address from the network. IP cameras can
take up to 60 seconds to appear on a network.
Ensure that you have waited a sufficient amount of
time before attempting the troubleshooting actions
listed below.
• Ensure that your PC and camera are configured
for the same IP address range and subnet mask
(IPv4).
• Try to Ping the camera’s IP address. On your
PC, search and open the
[Command Prompt]
application via the window’s search bar at the
bottom left hand side of your screen. Once the
[Command Prompt]
application has opened, type
[ping]
then the camera’s local IP address in the
following format:
http://xxx.xx.x.xxx
and press
[Return]
. If you get a ‘request timed out’ message,
the PC and camera are not on the same network
or the camera is not connected. The camera is
connected if you receive a reply.
• Ensure any VPN software installed on your PC
is disabled.
• Attempt to use either the ONVIF Device Manager
or the diagnostic product information of a MFD
running on the same network in order to find the
camera’s IP address. For instructions on how
to find your camera’s IP address, refer to the
following section:
operation via Windows 10 or Apple Mac PC
Web browser user
interface setting
does not work:
• Ensure that you have read and understood the
relevant setting information.
• Ensure that you have selected
[Save]
to confirm
your setting changes.
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