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8

TROUBLESHOOTING

TABLE 3. Troubleshooting

Issue

Possible Solution

Receiver fails to 

power

• Verify polarity of power leads.
• Verify the CR7™ is powered on.
• Check integrity of power cable connections.
• Check the power input voltage (7 - 32 VDC).
• Check current restrictions imposed by power source 

(maximum is 500 mA at 12 VDC).

No communication 

data from the 500S™

• Check the receiver power status.
• Verify the baud rate settings match.
• Check settings on the CR7™ console. If needed, 

redetect serial devices.

No valid data from 

the 500S™

• Verify it is tracking four or more GNSS satellites.
• Check integrity and connectivity of power and data 

cable connections.

• Verify the baud rate settings match.

Random binary date 

from 500S™

• Verify the RCTM or the BIN messages are note being 

accidentally output.

• Verify the baud rate settings match.
• Potentially, the volume of data requested to be output 

could be higher than the current baud rate supports. 

Try using a higher baud rate for communications or 

decreasing the number of messages and/or baud 

rates.

No GNSS lock

• Check the integrity of the antenna’s power/data cable.
• Verify the antenna’s view of the sky.
• Verify the lock status and signal-to-noise ratio (SNR) 

of GNSS satellites.

No GNSS position

• Verify the antenna’s view of the sky, especially toward 

GNSS satellites.

• Set the satellite selection to automatic mode.

Summary of Contents for 500S

Page 1: ...1 P N 016 0171 668 Rev A 09 17 E29808 Copyright 2017 500S Smart Antenna Installation and Operation Manual...

Page 2: ...sible for any modifications or repairs made outside our facilities nor damages resulting from inadequate maintenance of this system As with all wireless and satellite signals several factors may affec...

Page 3: ......

Page 4: ...s 1 Description 2 Key Features 2 Feedback 3 500S Installation 3 Display Mounting and Connections 3 500S Mounting 4 Powering on the 500S 6 500S Operation 6 GNSS Operation 6 Troubleshooting 8 Technical...

Page 5: ...s quick startup and reacquisition times FIGURE 1 500S Antenna NOTE Throughout the rest of this manual the 500S Smart Antenna is simply referred to as 500S KEY FEATURES Key features of the 500S include...

Page 6: ...e we provide We appreciate the opportunity to see ourselves as our customers see us and are eager to gather ideas on how we have been helping or how we can do better To serve you best please send an e...

Page 7: ...ent from each satellite to the internal GSS receiver Mount the antenna on or close to the center of your point of measurement Ideal antenna placement on a vehicle is the center of the cab roof assumin...

Page 8: ...ns To install the antenna 1 Use the provided screws to secure the antenna mounting base to the antenna Verify the power and signal notch on the antenna mounting base faces towards the power and signal...

Page 9: ...are preconfigured The receiver will work out of the box and for most applications little to no user setup is necessary When powered for the first time the 500S will perform a cold start which involves...

Page 10: ...7 correction The 500S uses these corrections to improve position accuracy to better than 0 6 m 24...

Page 11: ...Check integrity and connectivity of power and data cable connections Verify the baud rate settings match Random binary date from 500S Verify the RCTM or the BIN messages are note being accidentally o...

Page 12: ...ion to power Check to see if the power supply is functioning properly Ensure cable is completely seated and secured to the 500S connector 500S LED displays solid color content not blinking Power cycle...

Page 13: ...o almanac or RTC Warm start 30 s typical almanac and RTC Hot start 10 s typical almanac RTC and position Maximum speed 1 850 kph 1 149 mph Maximum altitude 18 288 m 60 000 ft Item Specification RMS 67...

Page 14: ...umidity 95 non condensing Shock and Vibration Mechanical Shock EP455 section 5 14 1 Operational Vibration EP455 Section 5 15 1 Random EMC CE ISO 14982 Emissions and Immunity FCC Part 15 Subpart B CISP...

Page 15: ...the original owner and is non transferable HOW CAN I GET SERVICE Bring the defective part and proof of purchase to your Raven dealer If the dealer approves the warranty claim the dealer will process t...

Page 16: ...sible for damage to any associated equipment or products and will not be liable for loss of profit labor or other damages The obligation of this warranty is in lieu of all other warranties expressed o...

Page 17: ...not have a serial tag the kit it came in must be registered instead WHERE CAN I REGISTER MY PRODUCT FOR THE EXTENDED WARRANTY To register go online to www ravenhelp com and select Product Registration...

Page 18: ...nd the claim itself Raven Industries will at our discretion repair or replace the defective product and pay for the standard return freight regardless of the inbound shipping method Expedited freight...

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