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RAVEAN LIMITED WARRANTY POLICY & GUIDELINES
Ravean stands behind the quality of everything we sell,
and we hope you’re happy with your heated product. If you
encounter any problems with the operation of our products,
or you would like to give us feedback on our jackets, please
contact us through our website at ravean.com
The Ravean products are warranted to the original
owners against manufacturing defects in materials and
workmanship for 90 days. It does not cover normal wear
and tear. Wear and tear is damage that naturally and
inevitably occurs as a result of normal use. Regardless
of how carefully you use or how well you care for your
Ravean jacket, it will eventually begin to show age and
wear. Common examples of wear and tear that would
not be covered under the warranty include colors fading,
abrasions on the bottom of battery packs or at the
cuffs/pockets from rubbing when you walk, and general
breakdown of the materials over the years.
Only original, unaltered, and unmodified materials and
workmanship are covered by this policy. This warranty
does not cover damage caused by accident, improper
care, negligence, normal wear and tear, or the natural
breakdown of colors and materials over extended time
and use.
To return a Ravean item for warranty evaluation, you
will need a Return Authorization number (RA number),
which can only be obtained directly from the Ravean
Warranty Department. To initiate the warranty process,
please send an email to [email protected].
Please include the following in your email:
• Full name and email address associated with the order
• Detailed description of the issue you are experiencing
The Ravean Warranty Department will help resolve
the issue and give you an RA number with further
instruction. If necessary, we will have you send the
jacket into us for evaluation. All costs for shipping and
insuring products sent in for evaluation must be prepaid
by the customer. No return shipping labels are provided.
Any COD will be refused and fees incurred by the
customer. Any product that is returned without an RA
number will be returned unopened
Ravean is not liable for lost in-bound packages. Utah
state law requires that products accepted for repair
must be clean. Charges will be assessed if cleaning is
necessary, and the heated jacket may be returned to you
if it cannot be adequately cleaned.
This warranty is available worldwide.
This warranty gives you specific legal rights; you may
have other rights, which vary from state to state.
RAVEAN LIABILITY
Ravean will not be liable for any incidental or
consequential damages caused by the breach of any
express, implied, or statutory warranty or condition.
Except to the extent prohibited by applicable law, any
implied warranty or condition of merchantability or
fitness for a particular purpose is limited in duration to
the duration of the above warranty.
Ravean disclaims all other warranties, conditions
or representations, express, implied, statutory, or
otherwise. Ravean shall not be liable for any damages
of any kind resulting from the purchase, use or misuse
of, or inability to use the heated product including
incidental, special, consequential or similar damages
or loss of profits, or for any breach of contract,
fundamental or otherwise, or for any claim brought
against purchaser by any other party. Some provinces,
states, or jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts, so
the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may also have other rights that vary from province to
province, state to state, or jurisdiction to jurisdiction.
For questions or support, please visit ravean.com or
email at [email protected]
FCC Notification: This equipment has been tested
and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following:
- Reorient or relocate the receiving antenna;
- Increase the separation between the equipment and
receiver;
- Connect the equipment into an outlet on a circuit
different from that to which the
receiver is connected;
- Consult the dealer or an experienced
radio/TV technician for help.
In accordance with the rules and regulations of the
FCC, changes or modifications to this equipment, not
expressly approved in writing by Ravean
™
could void the
user’s authority to operate this equipment.
For questions or support, please visit
ravean.com
PLEASE DO NOT RETURN THIS PRODUCT TO
PLACE OF PURCHASE.
© 2017 Duralogic USA LLC. Doing business as Ravean.
All rights reserved.
Distributed by Ravean
3.
DO NOT attempt to charge a battery that is swollen or bulging.
4. USE ONLY supplied charging cables and connections.
Make sure connections are in good condition.
5.
DO NOT allow the charging polarity to be reversed or
short-circuited.
6. Observe the battery in a safe place for at least 15
minutes after charging is complete, as a delayed
chemical reaction can occur if a fault is present.
7. A healthy battery should only get slightly warm
during charging. If the battery becomes hot, smokes,
swells, or gives off an odor during charging,
terminate charging immediately and contact the
Ravean support.
NOTE: the charger itself may get quite warm to the
touch when charging a deeply discharged battery.
A FIRE IS MOST LIKELY TO OCCUR DURING THE
CHARGING PROCESS UNDER THE FOLLOWING
CIRCUMSTANCES:
1. THE BATTERY HAS BEEN FULLY DISCHARGED AND
IS NOT RECHARGED SHORTLY AFTERWARD. This
potential is aggravated if batteries are damaged,
contain an undetected factory defect, are used or
stored at temperature extremes, or are approaching
the end of their useful life. Ideally, batteries should
be recharged within 24 hours of a full discharge.
2.
CHARGING IS ATTEMPTED AT TEMPERATURES
BELOW 40°F (4°C). Charging below 40°F (4°C),
causes a chemical reaction in the battery cells that
can cause permanent damage and the possibility of
fire or explosion during charging.
3. THE BATTERY HAS BEEN EXPOSED TO LIQUIDS,
ESPECIALLY SALTWATER. Exposure to liquids can
cause internal corrosion or damage to the cells or to the
Battery Management System (BMS). The BMS protects
the battery from overcharging, high self-discharge,
or imbalanced charging of the cells, any of which can
present the possibility of fire during recharging.
4. OPERATING OR CHARGING A BATTERY OR BATTERY
CHARGER THAT HAS BEEN DAMAGED from dropping
or from shipping damage, or damaged in any way. A
damaged battery is subject to explosion or fire. Properly
dispose of a dropped or damaged battery immediately.
5.
USING A CHARGER OTHER THAN THE ONE
SPECIFICALLY DESIGNATED FOR THE BATTERY BY
RAVEAN. A charger that is suitable for one type of
battery pack may create risk of fire when used with
another battery pack.
SAFE DISPOSAL OF LITHIUM-ION BATTERIES
Lithium-ion batteries contain elements that may pose
health risks to individuals. If not disposed of properly,
they can leach into the groundwater supply. In some
countries, it may be illegal to dispose of these batteries
in standard household waste.
Fortunately, many recycling facilities exist that process
lithium-ion batteries, in part due to the value of the
materials contained within the individual cells. In the
United States and Canada, a large network of over
30,000 battery drop-off locations may be found at
www.call2recycle.org.
To render the battery safe, apply tape over any exposed
connectors to prevent the accidental shorting of the positive
and negative terminals of the battery during transport.
Place each battery into its own plastic bag, seal the bag, and
deposit the battery into the recycling container.
NEVER dispose of the battery in a fire or incinerator, as
the battery may catch fire and explode.
WASHING AND SPOT CLEANING
If your down jacket gets a few areas of light dirt or other
substances, you don’t need to wash the whole thing. Use
a small drop of liquid detergent and lightly scrub the
affected area with a wet towel until clean.
WASHING YOUR DOWN JACKET
1.
Before washing, disconnect and remove battery
pack from jacket. Push the power cord completely
into the battery pocket and fasten closed.
2. Use a small amount of stain remover or down wash
to treat any really dirty spots.
3. Place your jacket in the washing machine on delicate
cycle, set to cold (not hot or warm), and add the
down wash as directed.
4. Dry on the lowest heat setting on your dryer. If
desired, you can throw in three clean tennis balls
to help break up wet clumps of down. If you don’t
have any tennis balls, you can put shoes inside clean
socks or make sock balls as a substitute. The drying
process will be slow, but it’s the most important part.
Be patient. The jacket will usually take around 2-3
hours to dry.
5. Make sure your jacket is completely dry before packing
or compressing it. Compressing wet down can hurt the
insulation properties and cause mold to form.
6. Always store your down jacket uncompressed in a
clean and dry spot.
HAND WASH INSTRUCTIONS
1. Mix 1 tsp (5mL) vinegar into cold water then place
the garment in water for 5-10 minutes. Use a soft
brush to remove dirt. DO NOT rub the garment.
2. Squeeze the water out of garment. Do not wring.
3. Use clean water to rinse away remaining detergent.
1. Wrap a clean, dry towel around the garment and
squeeze out any remaining moisture.
2. Let air-dry on a flat, clean surface or hang on a
plastic hanger. Avoid exposure to sun.
3. DO NOT IRON.
4. Once the garment is dry, flap it up and down several
times to fluff the down. Always store your down
jackets uncompressed in a clean and dry spot.
MACHINE WASH, GENTLE
CYCLE IN COLD WATER
DO NOT BLEACH
DO NOT WRING OUT OR TWIST
TUMBLE DRY, LOW HEAT
DO NOT IRON
DO NOT DRY CLEAN
