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Problem
Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker:
• Speaker control needs to be adjusted. See “Adjusting the Speaker”.
• Make sure the speaker holes are not blocked.
Audio is distorted from the speaker: • Speaker control needs to be adjusted. See “Adjusting the Speaker”.
• Make sure there are no items touching the speaker inside of the enclosure.
Called party says audio
is low:
• Microphone control needs to be adjusted. See “Adjusting the Microphone”.
• Make sure the microphone hole is not blocked.
When the called party hangs up,
strobe (optional) continues to flash
for one minute:
• Slow disconnecting signal from the phone company. This is considered
normal operation.
When called party hangs up, strobe
(optional) continues to flash:
• Phone company or phone system is not providing a disconnect signal.
Contact the appropriate party to make sure the disconnect signal is provided.
Phone appears non-functional.
Strobe (optional) does not flash
and no audio is heard from speaker
when button is pushed:
• Check to make sure the phone line is connected.
• Check electrical connections. Phone has 12v from the transformer.
• Push button may be non-functional.
Troubleshooting
