pg. 7
Troubleshooting:
Problem
Possible Cause & Fixes
No dial tone when the
button is pushed:
•
Check to make sure the phone line is connected.
Audio is low from the
speaker:
•
Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
Called Party says audio
is low:
•
Microphone control needs to be adjusted. Go to Microphone Adjustment
section on page 5.
Audio is distorted from
the speaker:
•
Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
•
Make sure there are no items touching the speaker inside the tower.
When called party
hangs up, strobe
continues to flash for 1
minute:
•
Slow disconnecting signal from the phone company. This is considered normal
operation.
When called party
hangs up, strobe
continues to flash:
•
Phone company or phone system is not providing a disconnect signal. Contact
the appropriate party to make sure the disconnect signal is provided.
Tower appears non-
functional. Strobe does
not flash and no audio is
heard from speaker
when button is pushed:
•
Check to make sure phone line is connected.
•
Make sure the speaker holes are not blocked.
•
Make sure the microphone hole is not blocked.
•
Double check electrical connections.
•
Push button may be nonfunctional.
2100-986
Emergency Call Box Dimensional Specifications:
Height
Width
Depth
Weight
www.rathsecurity.com
•
Verify dial-tone and voltage on phone line going into unit.
Call Box
Body of Call Box:
11 5/8 in.
9 3/8” in.
6 1/4” in.
NEMA 4 rated fiberglass
8 lbs.
Enclosure
