27
Guarantees
12 Month Guarantee
Electric Mobility Euro Limited (the ‘Company’) guarantees its products against defects in materials and
workmanship under normal use for a period of one year from the date of purchase by the original retail
purchaser (the ‘Guarantee Period’). If a defect arises and a valid claim is received within the Guarantee Period,
at its option, the Company may either (1) repair the defect at no charge, using new or replacement parts; (2)
replace the defective part with a new part or a part that is either the same as, or functionally equivalent to, the
original part; (3) replace the product with a new product which is the same as, or at least functionally
equivalent to, the original product; or (4) refund the purchase price of the product.
A replacement product or part assumes the time remaining on the Guarantee Period of the original product or
30 days from the date of replacement or repair, whichever provides longer coverage. When a product or part is
exchanged, any replacement item becomes the property of the consumer and the replaced item becomes the
Company’s property. When a refund is given, the product for which the refund is provided must be returned to
the company and becomes the Company’s property.
Lifetime Frame Guarantee
The Company guarantees the frame of its products against defects in materials and workmanship under
normal use for the lifetime of the product. If a defect arises and a valid claim is received under the Lifetime
Frame Guarantee, at its option, the Company will repair the defect at no charge, using new or replacement
parts or will replace the frame.
When a frame is exchanged, the replacement frame becomes the consumer’s property and the replaced frame
becomes the Company’s property.
The Lifetime Frame Guarantee covers the cost of parts and materials only. Services performed by the Company
in replacing the parts or materials or the frame may be subject to additional charges for labour and transportation.
Exclusions and Limitations
The 12 Month Guarantee and the Lifetime Frame Guarantee (the ‘Guarantees’) apply provided only that the
guarantee card has been correctly filled out and returned to the Company within 15 days from delivery of the
product to the original consumer.
The Guarantees do not apply to the following: (1) damage caused by accident, abuse, misuse, flood, fire,
earthquake or other external cause; (2) damage caused by operating the product outside the permitted or
normal use of the product; (3) damage caused to products that were not operated, maintained or serviced in
accordance with the Owner’s Manual; (4) to a product or part that has been modified or repaired otherwise
than in accordance with the Owner’s Manual or with the express written authority of the Company; or (5) to
normal wear or tear, normal maintenance, service or periodic adjustments necessitated by normal use.
In addition to the above, the Company shall be under no liability in respect of any defect arising from wilful
damage, negligence, or misuse.
