RAM 2014 RAM PROMASTER User Manual Download Page 100

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FREQUENTLY ASKED QUESTIONS

GETTING STARTED

• Where are the controls for the Front Heated Seats? pg. 13

• How to adjust your seat? pg. 11

ELECTRONICS

• Which radio is in my vehicle?

• Uconnect

5.0 pg. 27

• How do I activate the Audio Jack?

• Uconnect

5.0 pg. 30

• How do I set the clock on my radio?

• Uconnect

5.0 pg. 27

• How do I pair my cell phone via Bluetooth

with the Uconnect

Hands-Free Voice

Activation System? pg. 31

• How to use the power outlet? pg. 38

UTILITY

• How do I know how much I can tow with my Ram ProMaster? pg. 40

WHAT TO DO IN EMERGENCIES

• What do I do if my TPMS warning light is blinking? pg. 57

• How do I change a flat tire? pg. 61

• How do I Jump-Start my vehicle? pg. 67

MAINTAINING YOUR VEHICLE

• Where is my Fuse Block located? pg. 88

• What type of oil do I use? pg. 74

• How often should I change my engine’s oil? pg. 77

• What should my tire pressure be set at? pg. 91

FAQ (How To?)

Summary of Contents for 2014 RAM PROMASTER

Page 1: ......

Page 2: ...mary responsibility is the safe operation of the vehicle Driving while distracted can result in loss of vehicle control resulting in a collision and personal injury Chrysler Group LLC strongly recomme...

Page 3: ...DIESEL ENGINE BREAK IN RECOMMENDATIONS 44 DIESEL ENGINE STARTING PROCEDURES 44 AUTOMATED MANUAL TRANSMISSION DIESEL ONLY 46 EXHAUST REGENERATION 50 COOL DOWN IDLE CHART 51 ADDING FUEL 52 DIESEL EXHAUS...

Page 4: ...ysler Group LLC reserves the right to make changes in design and specifications and or make additions to or improvements to its products without imposing any obligation upon itself to install them on...

Page 5: ...us for a number of reasons A child or others could be seriously or fatally injured Children should be warned not to touch the parking brake brake pedal or the shift lever Never use the PARK position a...

Page 6: ...Cluster Electronic Vehicle Information Center EVIC Display pg 6 4 Wiper Washer pg 18 5 Transmission Shifter 6 Audio System Touchscreen Radio Shown pg 22 7 Clip Board 8 Climate Controls pg 16 9 Storag...

Page 7: ...tronic Stability Control ESC OFF pg 57 Hazard Warning Switch Central Door Lock Switch 15 Storage If Equipped 16 USB Port 17 Ignition Switch 18 Uconnect Phone Controls pg 31 19 Uconnect Controls pg 31...

Page 8: ...emperature Warning Light Anti Lock Brake ABS Light Air Bag Warning Light Electronic Throttle Control ETC Light Tire Pressure Monitoring System TPMS Light Seat Belt Reminder Light BRAKE Brake Warning L...

Page 9: ...icle Security Indicator Electronic Speed Control SET Indicator Glow Plug Indicator Door Ajar Indicator Electronic Stability Control ESC OFF Indicator Electronic Stability Control ESC Activation Malfun...

Page 10: ...he shoulder belt on your chest so that it is comfortable and not resting on your neck The retractor will withdraw any slack in the belt A shoulder belt placed behind you will not protect you from inju...

Page 11: ...the driver or front passenger seat belt is fastened This vehicle is equipped with Supplemental Side Air Bag Inflatable Curtains SABIC to protect the driver and front passengers sitting next to a wind...

Page 12: ...our arms to reach the steering wheel or instrument panel Supplemental Side Air Bag Inflatable Curtains and Supplemental Seat Mounted Side Air Bags need room to inflate Do not lean against the door or...

Page 13: ...seat to be sure that the seat adjust ers have latched Lumbar Support The lumbar control knob is located on the rear upper outboard side of the driver s seatback Rotate the control forward to increase...

Page 14: ...88 lbs 40 kg and 286 lbs 130 kg Swivel Seat Adjustment The seat may be turned 180 toward the seat on the opposite side and ap proximately 35 toward the door The seat may be locked in the driving posit...

Page 15: ...der the seat belt and be severely injured or killed Use the recliner only when the vehicle is parked Be certain that the seat cushion is locked securely into position before using the seat Otherwise t...

Page 16: ...cushion This may cause the seat heater to overheat Sitting in a seat that has been overheated could cause serious burns due to the increased surface temperature of the seat TELESCOPING STEERING COLUM...

Page 17: ...hould be avoided The engine oil installed in the engine at the factory is a high quality energy conserving type lubricant Oil changes should be consistent with anticipated climate conditions under whi...

Page 18: ...Recirculation button off Recirculation is not allowed in defrost Recirculation is allowed in floor mode and defrost floor mix modes for approxi mately five minutes Heated Mirrors The mirrors are heat...

Page 19: ...rst detent for parking lights and headlight operation High Beam Operation Pull the multifunction lever toward you to switch the headlights to high beam Pull the multifunction lever a second time to sw...

Page 20: ...nt for low wiper operation Push the lever downward to the third detent for high wiper operation Washer Operation Pull the lever toward you and hold for as long as spray is desired Mist Push the lever...

Page 21: ...ever to turn the system ON The cruise symbol will appear on the instrument cluster to indicate the Speed Control is on To turn the system OFF rotate the center ring upward a second time Set With the S...

Page 22: ...released then the new set speed will be established To Decrease Speed When the Electronic Speed Control is set you can decrease speed by tapping the Speed Control lever down The speed decrement shown...

Page 23: ...PARK ASSIST If an object is detected behind the rear bumper while the vehicle is in REVERSE a chime sounds The chime rate changes depending on the distance of the object getting faster as the object g...

Page 24: ...nect Phone Mute Button 2 Uconnect Phone Button pg 31 3 Steering Wheel Audio Controls Right pg 36 4 Phone Hang Up Button 5 Uconnect Voice Command Button pg 34 6 USB Audio Jack pg 30 7 Volume Knob Audio...

Page 25: ...ect Button pg 27 9 CD Slot pg 29 10 Uconnect Radio pg 27 11 Display On Off Button 12 Tune Scroll Knob Browse Enter Button 13 Front Power Outlet Cigar Lighter pg 38 14 USB Port Charging Only ELECTRONIC...

Page 26: ...ENTIFYING YOUR RADIO Uconnect RH3 Single Din Mono Chromatic Manual Three Knob Climate Control Uconnect 5 0 5 Color Touchscreen Manual Three Knob Climate Control Uconnect RH3 Uconnect 5 0 ELECTRONICS 2...

Page 27: ...isabled the message CLK OFF is displayed on the radio display Equalizer Balance And Fade Adjust Equalizer of bass and treble Balance left right BALANCE and front rear FADER Strengthen sound loudness E...

Page 28: ...tered by inserting a USB Jump Drive or an iPod cable into the USB port WARNING To remove devices connected to the USB port first select the other audio source Failure to follow this procedure can caus...

Page 29: ...lect 12hr or 24hr format by touching the desired soft key 3 Once the time is set press the Done or back arrow soft key to exit the time screen Equalizer Balance And Fade 1 Press the SETTING hard key o...

Page 30: ...ft key select On or Off followed by touching the back arrow soft key When this feature is activated it provides simulated surround sound mode Radio Off Delay Touch the Radio Off Delay soft key and sel...

Page 31: ...t the end of your trial subscription the plan you choose will automatically renew and bill at then current rates until you call SiriusXM at 1 866 635 2349 for U S residents and 1 888 539 7474 for Cana...

Page 32: ...ystem Using a 3 5 mm audio jack plugged into the AUX jack will amplify the source and play the music through the vehicle speakers Press the MEDIA hard key touch the Source soft key then select AUX to...

Page 33: ...e Bluetooth Hands Free Profile Version 1 0 or higher For Uconnect Customer Support U S residents visit www UconnectPhone com or call 1 888 242 6342 Canadian Residents visit www UconnectPhone com or ca...

Page 34: ...ct Phone button on your steering wheel to begin Making A Phone Call Press the Uconnect Phone button After the BEEP say dial then the number or call then the name as listed in your phone see Phonebook...

Page 35: ...le voice command options you do not have to listen to the entire list When you hear the command that you need press the button on the steering wheel wait for the beep and say your command Changing The...

Page 36: ...ce Command button and after the beep say your command NOTE All phone oriented voice commands are accessible by first pressing the Phone Pick Up button not the Voice Command button To end a call simply...

Page 37: ...ent Pre formatted Voice Text Reply Voice Command Examples Uconnect 5 0 While In Voice Command Example GENERAL Anytime Cancel Help to listen to suggested commands specific to current need Repeat RADIO...

Page 38: ...right now Call me I ll call you later I m on my way Thanks I ll be late I will be number minutes late See you in number minutes Stuck in traffic Start without me Where are you Are you there yet I nee...

Page 39: ...utton to scroll downward through the main menus and sub menus Press and release the MODE button for access to main menus sub menus or to select a personal setting in the setup menu Press and hold the...

Page 40: ...ing feature settings are available Display Audio Clock Date Phone Bluetooth Safety Assistance SiriusXM Setup Lights Restore Default Settings Doors Locks POWER OUTLETS The front power outlet is located...

Page 41: ...or accessory plugs only Do not insert any other object in the power outlet as this will damage the outlet and blow the fuse Improper use of the power outlet can cause damage not covered by your new ve...

Page 42: ...bs 2 200 kg 11 500 lbs 5 216 kg H1 45 3 sq ft 4 2 sq m H2 51 7 sq ft 4 8 sq m 5 100 lbs 2 313 kg 220 lbs 100 kg Van 510 lbs 231 kg Chassis Cab Cut Away L2 136 in 3 450 mm Front 4 400 lbs 1 950 kg Rear...

Page 43: ...kg Rear 5 300 lbs 2 400 kg 11 500 lbs 5 216 kg H1 45 3 sq ft 4 2 sq m H2 51 7 sq ft 4 8 sq m 5 100 lbs 2 313 kg 220 lbs 100 kg Van 510 lbs 231 kg Chassis Cab Cut Away L5 159 in 4 035 mm Front 4 350 l...

Page 44: ...kg Front 4 600 lbs 2 086 kg Rear 5 250 lbs 2 381 kg 12 500 lbs 5 669 kg H1 45 3 sq ft 4 2 sq m H2 51 7 sq ft 4 8 sq m 5 100 lbs 2 313 kg 220 lbs 100 kg Van 510 lbs 231 kg Chassis Cab Cut Away 3 0L Di...

Page 45: ...rivetrain could result Towing this vehicle in violation of the above requirements can cause severe transmission damage Damage from improper towing is not covered under the New Vehicle Limited Warranty...

Page 46: ...anticipated climate conditions under which vehicle operations will occur The recommended viscosity and quality grades are shown under Fluids Lubricants and Genuine Parts under Maintaining Your Vehicl...

Page 47: ...will operate in recovery mode maximum gear permitted 3rd automatic mode not available If the engine does not start contact your authorized dealer Extreme Cold Weather This vehicle has three heating el...

Page 48: ...In forward gears this transmission offers two modes of operation MANUAL M mode where the driver controls the transmission shift ing and Automatic mode the DRIVE D position where the electronic system...

Page 49: ...when the driver is not in the vehicle especially on an incline Shifting The Transmission The transmission shift lever has REVERSE R NEUTRAL N DRIVE D and MANUAL M positions In the MANUAL M position t...

Page 50: ...ew seconds The Transmission Fault Indicator illuminates either steady or blinking together with this message and a buzzer to indicate a transmission fault Contact your authorized dealer if the message...

Page 51: ...possible to change gear due to a fault in the system When due a fault in the system it is only possible to engage 1st 1 2nd 2 3rd 3 or reverse R Contact your authorized dealer if the message continues...

Page 52: ...ing brake NOTE NEVER leave your vehicle with the gearbox in NEUTRAL N and always remember to fully apply your parking brake Always remember to set the parking brake when the Set Park Brake message is...

Page 53: ...See your authorized dealer as damage to the exhaust system could occur soon with continued operation Exhaust Filter Full Power Reduced See Dealer The PCM derates the engine in order to limit the likel...

Page 54: ...en the fuel filler cap until you hear a clicking sound This is an indication that the fuel filler cap is properly tightened Make sure that the fuel filler cap is tightened each time the vehicle is ref...

Page 55: ...Diesel Exhaust Fluid DEF are injected into the exhaust upstream of a catalyst where when vaporized convert smog forming nitrogen oxides NOx into harmless nitrogen N2 and water vapor H2O two natural c...

Page 56: ...cle is not in operation for an extended period of time with temperatures below 12 F 11 C the DEF in the tank may freeze If the tank is overfilled and freezes it could be damaged Therefore do not overf...

Page 57: ...ning system will be activated according following cases At about 35 of DEF tank corresponding to a driving range of about 1500 miles in advance to the Diesel Exhaust fluid tank becoming empty warning...

Page 58: ...n If the light turns on or flashes continuously while driving safely pull over and stop the vehicle If the A C system is on turn it off Also shift the transmission into NEUTRAL and idle the vehicle If...

Page 59: ...is turned to the ON RUN position If the ESC Activation Malfunction Indicator Light comes on continu ously with the engine running a malfunction has been detected in the ESC system If this light remain...

Page 60: ...alfunction exists When the malfunction indicator is illuminated the system may not be able to detect or signal low tire pressure as intended TPMS malfunctions may occur for a variety of reasons includ...

Page 61: ...or severe catalytic converter damage We recommend you do not operate the vehicle Have the vehicle serviced immediately Charging System Light This light shows the status of the electrical charging sys...

Page 62: ...This allows the heater core to act as a supplement to the radiator and aids in removing heat from the engine cooling system CAUTION Driving with a hot cooling system could damage your vehicle If the t...

Page 63: ...the spare tire is on the ground with enough cable slack to allow you to pull it out from under the vehicle Pull the spare tire out from under the vehicle to gain access to the spare tire retainer Remo...

Page 64: ...g flasher 3 Set the parking brake 4 Place the shift lever into PARK 5 Turn OFF the ignition 6 Block the front and rear of the wheel diagonally opposite of the jacking po sition For example if changing...

Page 65: ...ch loosen but do not remove the wheel bolts by turning them counterclockwise one turn while the wheel is still on the ground 3 Determine the jacking location on the side of the vehicle Attach the lug...

Page 66: ...cle off the jack do not fully tighten the wheel bolts until the vehicle has been lowered 8 Using the wheel wrench finish tight ening the wheel bolts using a crisscross pattern The correct wheel bolt t...

Page 67: ...bolts should first be firmly seated against the wheel The wheel bolts should then be tightened to recommended torque Tighten the wheel bolts to final torque in increments Progress around the bolt cir...

Page 68: ...flashers Block the wheel diagonally opposite the wheel to be raised Set the parking brake firmly and set an automatic transmission in PARK a manual transmission in REVERSE Do not let anyone sit in th...

Page 69: ...the opposite end of the positive jumper cable to the positive post of the booster battery 3 Connect the negative end of the jumper cable to the negative post of the booster battery 4 Connect the oppo...

Page 70: ...When temperatures are below the freezing point electrolyte in a discharged battery may freeze Do not attempt jump starting because the battery could rupture or explode and cause personal injury Batter...

Page 71: ...ines All Models Diesel Engines All Models Flat Tow NONE If transmission is operable Transmission in NEUTRAL 25 mph 40 km h max speed 15 miles 24 km max distance Transmission in NEUTRAL Wheel Lift or D...

Page 72: ...s designed to record data related to vehicle dynamics and safety systems for a short period of time typically 30 sec onds or less The EDR in this vehicle is designed to record such data as How various...

Page 73: ...raising the hood 3 Raise the hood and place the hood prop rod in hood slot to secure the hood in the open position 4 To close the hood remove the hood prop rod and place it in the retaining clip then...

Page 74: ...ENGINE COMPARTMENT 3 6L Engine MAINTAINING YOUR VEHICLE 72...

Page 75: ...3 0L Diesel Engine MAINTAINING YOUR VEHICLE 73...

Page 76: ...er to your engine oil filler cap for correct SAE grade 6 Quarts 5 6 Liters Engine Oil Filter 3 6L Engine We recommend you use MOPAR Engine Oil Filters Spark Plug 3 6L Engine We recommend you use MOPAR...

Page 77: ...you use MOPAR Engine Oil Filters Fuel Filter We recommend you use MOPAR Fuel Filter Must meet 3 micron rating Using a fuel filter that does not meet the manufacturers filtration and water separating...

Page 78: ...eting ASTM specification D 975 Grade S15 will provide good performance We recommend you use a blend of up to 5 biodiesel meeting ASTM specification D 975 with your diesel engine This vehicle is compat...

Page 79: ...ant antifreeze is not recommended MAINTENANCE SCHEDULE Your vehicle is equipped with an automatic oil change indicator system The oil change indicator system will remind you that it is time to take yo...

Page 80: ...cylinder and power steering and fill as needed Check function of all interior and exterior lights Required Maintenance Intervals Refer to the maintenance schedules on the following page for the requi...

Page 81: ...00 160 000 176 000 192 000 208 000 224 000 240 000 Additional Inspections Inspect the CV joints X X X X X Inspect front suspension tie rod ends boot seals and replace if necessary X X X X X X X Inspec...

Page 82: ...and replace PCV valve if necessary X The spark plug change interval is mileage based only yearly intervals do not apply WARNING You can be badly injured working on or around a motor vehicle Do only s...

Page 83: ...00 km or 6 Years 70 000 Miles 112 000 km or 7 Years 80 000 Miles 128 000 km or 8 Years Odometer Date Signature Authorized Service Center 90 000 Miles 144 000 km or 9 Years 100 000 Miles 160 000 km or...

Page 84: ...described under Electronic Vehicle Information Center EVIC Oil Change Re quired in Understanding Your Instrument Panel for further information NOTE Under no circumstances should oil change intervals e...

Page 85: ...k X X X X X X X X X X X X X X X Inspect the CV joints X X X X X Inspect front suspension tie rod ends boot seals and replace if necessary X X X X X X X Inspect the brake pads replace as necessary X X...

Page 86: ...Change Automatic Belt tensioner every 5 years or 150 000 miles 240 000 km which ever comes first X X X NOTE Change Timing Chain and Gear at 249 000 miles 400 000 km WARNING You can be badly injured w...

Page 87: ...master cylinder and power steering and fill as needed Check function of all interior and exterior lights Required Maintenance Intervals Refer to the maintenance schedules on the following page for th...

Page 88: ...0 Additional B6 to B20 Maintenance Replace fuel filter and drain water from the fuel filter assembly X X X X X X X WARNING You can be badly injured working on or around a motor vehicle Do only service...

Page 89: ...00 km or 6 Years 70 000 Miles 112 000 km or 7 Years 80 000 Miles 128 000 km or 8 Years Odometer Date Signature Authorized Service Center 90 000 Miles 144 000 km or 9 Years 100 000 Miles 160 000 km or...

Page 90: ...ngine Fuel Filter Heater 3 0 Diesel Engine F05 30 Amp Green SELESPEED Pump RELE 3 0 Diesel Engine If Equipped F06 40 Amp Orange non A C 60 Amp Blue A C Engine Cooling Fan 2nd Speed F07 50 Amp Red non...

Page 91: ...Loads 3 0 Diesel Engine F23 20 Amp Yellow ESC Valves F24 7 5 Amp Brown KL15 Vacuum pump relay coil 3 6 Gasoline Engine If Equipped F30 15 Amp Blue Heated Mirrors Front PDC Additional Fuses The additi...

Page 92: ...r Pump F47 20 Amp Yellow Driver Power Window F48 20 Amp Yellow Passenger Power Window F49 5 Amp Beige INT PAM CCS RRM ECM F50 7 5 Amp Brown INT ORC F51 5 Amp Beige INT REAR CAMERA AUX F53 5 Amp Beige...

Page 93: ...icle handling and increase your stopping distance Use tires of the recommended load capacity for your vehicle Never overload them Improperly inflated tires are dangerous and can cause collisions Under...

Page 94: ...ic car washes that use acidic solutions or harsh brushes that may damage the wheel s protective finish Only MOPAR Wheel Cleaner or equivalent is recommended BULBS Interior Bulbs Bulb Number Overhead L...

Page 95: ...or other reproductive harm In addition certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth...

Page 96: ...0 424 9153 or go to http www safercar gov or write to Administrator NHTSA 1200 New Jersey Avenue SE West Building Washington D C 20590 You can also obtain other information about motor vehicle safety...

Page 97: ...ainment you also benefit from enhancing your vehicle with accessories that have been thoroughly tested and factory approved For the full line of Authentic Ram Accessories by MOPAR visit your local Ram...

Page 98: ...d Capacities 74 Fluids 74 Freeing A Stuck Vehicle 69 Front Heated Seats 13 Fuel Specifications 74 Fuses 88 Headlights High Beam 17 Heated Seats 13 Hood Release 71 Instrument Cluster Indicators 7 Instr...

Page 99: ...rk Plugs 74 Speed Control Cruise Control 19 Starting Cold Weather 45 Engine Block Heater 46 Starting Procedures Diesel Engines 44 Telescoping Steering Column 14 Tires Air Pressure 91 Changing 61 63 Fl...

Page 100: ...Bluetooth with the Uconnect Hands Free Voice Activation System pg 31 How to use the power outlet pg 38 UTILITY How do I know how much I can tow with my Ram ProMaster pg 40 WHAT TO DO IN EMERGENCIES W...

Page 101: ...NOTES 99...

Page 102: ...NOTES 100...

Page 103: ...NOTES 101...

Page 104: ...NOTES 102...

Page 105: ...NOTES 103...

Page 106: ...NOTES 104...

Page 107: ...n you have been drinking Never drink and then drive This guide has been prepared to help you get quickly acquainted with your new RAM and to provide a convenient reference source for common questions...

Page 108: ...VF 926 AA RAM ProMaster Second Edition User Guide Download a free electronic copy of the Owner s Manual or Warranty Booklet by visiting the Owners tab at www ramtrucks com U S or www ramtruck ca Canad...

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