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English
RAIS/
attika
- User manual for New PILAR / PILAR 13
wARRANty
RAIS/
attika
– wood-burning stoves are tested repeatedly in terms of safety, as well as
material and manufacturing quality. we grant warranty on all models, starting with the
date of installation.
the warranty refers to:
•
documented malfunctions due to faulty manufacture
•
documented material defects
the warranty does not cover:
•
door and glass seals
•
ceramic glass
•
chamber lining
•
appearance of the surface structure or natural stone texture
•
appearance or changes of colour of the stainless steel or patina surfaces
•
expansion noise
the warranty is invalidated in case of:
•
damages, caused by overfiring
•
damages, caused by external influence and the use of unsuitable fuels
•
non-observance of statutory or recommended installation guidelines, and modifica-
tons to the wood-burning stove
•
non-observance of service and care provisions
Please contact your retailer in the event of damage. we determine the way to repair the
damage, in case of warranty claims. In the event of repair, we ensure proper and profes-
sional execution.
warranty claims submitted for additionally delivered or repaired parts are subject to na-
tional/eu laws and regulations in terms of renewed warranty periods.
Please contact RAIS A/S for the applicable warranty provisions.
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