11
(G) Troubleshooting
Problem
Reason(s)
Solution
Faucet makes
gurgling noise
Drain water running from unit.
This is normal when RO is filling the storage tank
Water does not
come out from the
faucet?
1. The feed water saddle valve may
be closed.
2. Pre-filter may be plugged and
may need replacement.
3. RO membrane may be plugged
4. Shut-off valve may be defective
1. Open feed water valve.
2. Replace pre-filter
3. Replace membrane
4. Contact Envirogard to replace shut-off valve
Water comes out in
a trickle
1. One of the above
2. The tank valve may be closed
3. The tank may have low air
pressure.
4. Tank may be empty
1. Solution as above OR
2. Open tank valve
(See Fig. 9)
3. If empty tank pressure is below 5 psi
only then
re-
pressurize tank using a bicycle pump. Drain the
tank completely first and make sure that the tank
pressure does not exceed the initial factory pre-set
pressure.
4. Wait for about an hour to allow tank to be full.
I fill up air in the
pressure tank, but it
reduces again.
The storage tank may have
become defective
Replace storage tank
Water has a sour
taste to it
Your post filter may have
exhausted its life.
Replace post filter
Water runs
continuously down
the drain and does
not stop when
storage tank is full.
1.
Low supply water pressure
2.
High feed water TDS
3.
Shut-off valve defective
1.
Increase supply water pressure or install RO
booster pump (order from www.rainfreshstore.ca)
Water doesn't seem
to go to drain?
1.
The grey drain tube may be
kinked or blocked.
2.
The drain restrictor (DR) may be
clogged with dirt.
1. Take out kink. If tube is damaged replace tube.
2. Blow some air in the drain restrictor in the reverse
direction. If you feel air at the other end, re-install.
If the DR is blocked, replace
Water comes out of
drain hole in the
faucet
3/8” black drain tube plugged or
kinked
Disconnect black tube from drain saddle and inspect
tube and saddle hole for plugging. Clean/replace
components if necessary
Water from faucet
has air bubbles
Air in system after installation or
cartridge change.
Will stop after water runs for a while.
Sump is difficult to
remove
1)
Unit may still be under pressure.
2)
Sump O-ring (2502) has dried
1)
Close saddle valve and open the faucet to release
pressure
2)
Head seal may be stuck. To break the seal, push
up on the sump before turning to unlock. Clean
and lubricate or replace the seal
Leak at head seal
1)
Head seal (2502) cracked or dry
due to age
2)
Head seal or groove dirty
1)
Replace head seal 2502
2)
Seal or seal seat may have debris. Wipe the seal
and seat with a paper towel. Thinly lubricate using
food grade silicone (Dow 111) or any other non-
petroleum lubricant and re-install. If this doesn’t
work, replace head seal
Leak at vent button
Vent O-ring dry or dirty
Vent O-ring is not seating properly. Press vent button
several times to re-seat properly. If it continues to
leak, replace assembly (2505).
