TROUBLE
SHOOTING
SYMPTOM
POSSIBLE PROBLEM
SOLUTION
The bottle cannot be
pressurized or does not
hold pressure
Improper seal between bike pump and
Schrader valve
Re-attach the bike pump securely
Faulty or damaged bike pump
Replace
Faulty or damaged Schrader valve
Repair or replace Schrader valve
Main bottle valve is open, with tubing
disconnected
Ensure the harness tubing is connected
to the bottle cap
Hissing/leaking sound
when bottle is pressur-
ized*
*Depressurize the system
before attempting repairs
Bottle top not securely threaded onto
bottle
Remove and re-attach bottle top assem-
bly to bottle
Improper seal between bike pump and
Schrader valve
Re-attach the bike pump securely
Duckbill valve is damaged or worn
Clean duckbill valve, replace duckbill
valve, or plug valve with rubber valve plug
Leaking Schrader valve
Clean or replace valve stem
Leaking seal or connection between
bottle top components
Call our Solution Center for technical
support: 877-272-6747
The black push-to-con-
nect tee is leaking
Tubing only partially inserted
Push tubing in farther
Tubing has been scored too deeply
Restore end or replace tubing segment
(See Repair Instructions Section IV.)
Tubing may have been cut incorrectly
Re-cut end to ensure straight edge, or
replace tubing segment
Damaged push-to-connect fitting
Replace push-to-connect tee
Tubing cannot be
inserted into push-to-
connect fitting
Obstruction in push-to-connect fitting
Inspect push-to-connect fitting for ob-
struction, such as a broken tubing end
Hardened product residue is
preventing push-to-connect function
Soak push-to-connect fitting or tee in
cleaning solution to loosen residue
Harness connector will
not snap together
Dirt/residue build-up
Thoroughly clean harness connectors
One injection tip will
not inject
Bad injection site in tree
Try new injection site
Plugged injection tip or handle
Clean injection tee components
Pressure leak somewhere in the lines
Ensure that all injection tees are securely
inserted into their injection sites and that
no tees are leaking
Tip spins in handle
(can’t be tightened)
Handle threads are stripped
Replace injection tee handle
Set screw is not properly tightened
Remove set screw and injection tip
Replace and tighten the tip and set screw
Refer to the table below to troubleshoot the Q-connect system.
continued on next page »
7
•
Purge all fluid from the lines after each use and prior to changing
chemistries.
•
It is recommended that you clean your Q-connect after every day of use with
a dilute isopropyl alcohol solution (
1 part 70% isopropyl alcohol to 2 parts water
).
•
It is recommended to run water through the unit after the cleaning solution,
and allow the lines to dry completely before storage.
•
Thoroughly clean bottle cap, pressure relief valve, and harness connector
weekly or after heavy use.
•
Store your Q-connect in a dry area free from dust and particulate matter.
•
Store above 32°F (0°C) and below 110°F (43°C).
GENERAL CARE
& STORAGE
APPROVED PRODUCT LIST
The Q-connect is a versatile workhorse for your tree injection plans. We are
actively engaged in research to broaden the usefulness of this tool. Refer to
our website for a list of approved products.
Approved Product List website link:
www.treecarescience.com/q-connect
For tech support and protocols call
877-272-6747
6
