Appendix FAQ
Q: Unable to detect SL3650 from RAIDON-NAS Finder software?
A: 1. Please make sure the RJ-45 network cables of SL3650 and computer are properly connected to
the switch, and all related power has been turned on.
2. SL3650 takes approximately 2 minutes to startup after power on, and it is unable to be detected
during this time.
3. Verify whether the IP addresses are in conflicts, if conflicts does exist please modify to the proper
IP addresses.
Q: Unable accessing SL3650?
A: 1. Verify whether the network connections are properly connected and LED indicators of connection
blinks normally.
2. Verify whether the LED indicators of SL3650 appears in an abnormal state.
3. Restart SL3650 after power off for 2 minutes.
Q: Unable to access the folders?
A: 1. Verify whether the account and password are correct.
2. When a user account already accessed the folders, users must re-login from the operating
system to access folders with another user account.
Q: How to verify the IP address of SL3650 upon initial installation under the Mac or Linux System?
A: Since Mac and Linux does not supports “.exe” file, “RAIDON-NAS Finder” software cannot be
executed to locate the IP address. Users may manually login to management console of SL3650
from browser with IP address 192.168.1.10 via the independent network mode.
Appendix FAQ 25