The above Limited Warranty is subject to the following conditions:
1.
This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are purchased
and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.)
2.
This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage or defect
results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or
improper electric current; or (iii) service or alteration by anyone other than an authorized RADtec representative; (iv)
damages incurred through irresponsible use, including those resulting from mounting the heater above a body of water,
mounting the heater vertically and or other non-recommended practices.
3.
You must retain your bill of sale or other proof of purchase to receive warranty service.
4.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
5.
RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6.
You must have filled out and filed your Warranty Card with RADtec to activate this warranty.
Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original purchase
price with the following amendments/fees:
1.
RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the products
return. If the original purchase was made under a “Free Shipping” promotion, then a standard $50 fee will be
deducted from any return in counter to that offer.
2.
No refund will be granted for the heater which has been used or tampered with in any way which jeopardized
RADtec’s ability to remarket or resell the product. RADtec maintains full discretion in decisions regarding a
product’s fitness for return.
3.
No refund will be granted if the product has been installed OR more than 30 days has elapsed since the product was
purchased.
4.
Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final purchase
price less any shipping or handling charges.
5.
Quantity purchases of five heaters or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA)
number and follow the Return of Products Instructions below. The RMA is valid for 10 days from the date of issuance. Returns will
not be accepted without an RMA. Manufacturer restrictions do apply.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by
RADtec only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the
customers’ responsibility. All returned parts must have an RMA number written clearly on the shipping label of the package along
with a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA
number written on the shipping label. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your heater, please follow these procedures to obtain the service:
1.
Please contact RADtec’s Customer Service at 214-295-6889 or email at [email protected].
2.
If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to
our repair department. Please follow the instructions given by RADtec’s technical support staff to ship your heater. RADtec
will not accept any shipments without an RMA number.
