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22
Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, these suggestions
might help.
Problem
Suggestion
Low volume or unusual sounds.
Someone has picked up another phone on the same line.
Hang up the other phone.
Severe noise interference.
Press CH to change the channel.
Keep the handset away from computers, remote control
toys, wireless microphones, alarm systems, intercoms,
room monitors, fluorescent lights, and electrical appli-
ances.
Move the handset to another location or turn off the
source of interference.
The phone cannot be operated at a useful
distance from the base because the signal
becomes weak or noisy (handset’s range
has decreased).
Lift the base’s antenna to a vertical position.
Return the handset to the cradle, and recharge the bat-
tery pack. Replace the battery pack if necessary (see
“Connecting, Charging, and Replacing the Battery Pack”
on Page 9).
The phone does not work or works poorly.
Be sure the base’s phone line cord and AC adapter are
correctly and securely connected, and the battery pack is
charged.
The handset battery pack does not charge.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Replace the battery pack.
The handset does not ring or receive a
page.
Move the base away from other electrical devices and
sources of noise.
The handset stops working or works poorly
during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power
is too low, it does not have enough power to light the
TALK/BATT indicator.)
If the base loses power while the handset is away, the
security access-protection code might change. Restore
power to the base, then place the handset back on the
base. The CHARGE/IN USE indicator lights, indicating
that the code is set again.
The handset stops working or works poorly
during a call.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
43-3806.fm Page 22 Tuesday, August 8, 2000 11:29 AM