14
When you have
this problem…
Try…
The
CHARGE/IN
USE
LED or
CHARGE
LED won't turn on when
the handset is placed in
the cradle.
Checking the AC adapter connection.
Re-seating the handset in the cradle.
Cleaning the charging contacts on the handsets with
a dampened cloth. Dry the contacts thoroughly before
returning the handset to the cradle.
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The audio sounds weak
and/or scratchy.
Moving the handset closer to the base.
Moving the handset and/or base away from metal objects
or appliances and try again.
Changing the channel by pressing
SELECT/CHANNEL
during a call. This can help eliminate background noise.
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No handset can make
or receive calls.
Checking the modular cord connection.
Disconnecting the AC adapter. Wait a few minutes, then
reconnect it.
Asking your telephone company if they use pulse dialing (See
“Changing from tone to pulse dialing” on page 6).
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A single handset can’t
make or receive calls.
Charging the battery for 15-20 hours.
Moving the handset closer to the base.
Changing the handset-to-base code (See “Changing the
Handset-to-base Cord” on page 15).
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A handset can make
calls, but it doesn’t ring.
Making sure the ringer isn’t turned off (see “Setting the
ringer tone” on page 7).
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A handset’s display
doesn’t show anything.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
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There’s a lot of static
interference during
calls.
Changing the channel by pressing
SELECT/CHANNEL
during a call to help eliminate background noise.
Keeping all handsets away from microwave ovens,
computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, fl uorescent
lights, and electrical appliances.
Moving the base to a better location (see “Selecting a
Location” on page 3).
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The handset won’t
display any Caller ID
information.
Letting incoming calls ring at least twice before answering.
Checking to see if the call was placed through a switchboard.
Checking with your telephone service provider to make sure
your Caller ID service is active (See “Using Caller ID and
Call Waiting” on page 9).
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A handset is not
working.
Checking the battery pack connection.
Charging the battery for 15-20 hours.
Changing the handset-to-base code (See “Changing the
Handset-to-base Code” on page 15).
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A handset says
“Unavailable”.
Moving the handset closer to the base.
Seeing if another handset is on a call or checking
messages.
(Two handsets can’t communicate to the base at the same
time.)
Making sure the base is plugged in.
Changing the handset-to-base code (See “Changing the
Handset-to-base Code” on page 15).
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I can’t transfer calls.
Changing the handset-to-base code (See “Changing the
Handset-to-base Code” on page 15).
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I can’t get two
handsets to talk to the
caller.
Only one handset at a time can talk with an outside caller.
To allow the other handset to talk to the caller, transfer the
call (See “Transferring a Call” on page 7).
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The Voice Message
Waiting Indicator does
not work.
Contact your local telephone company to make sure that
your telephone receives FSK message signaling.
Reset the indicator by pressing and holding
fi nd hs
for
fi ve seconds.
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Re-registering Handsets
Re-registering Handsets
When you fi rst put your handsets into the base, they are registered to the base so they
can communicate with the base. There may be some times when you have to re-register
your handsets to the base:
When you want to change the handset-to-base code.
When there is a power failure that lasts more than one hour.
If a handset's battery is completely discharged. (The handset must be recharged
for 15 - 20 hours before re-registering to the base.)
Any time you experience diffi culty connecting to the base to make or receive calls.
To re-register handsets:
1.
Pick up the handset from the base. Press and hold
fi nd hs
on the base.
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