31
TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, the follow-
ing suggestions might help
.
Problem
Suggestion
The phone does not work or works
poorly.
Be sure the base’s phone line cord and AC adapter
are correctly and securely connected.
Be sure the handset’s battery pack is connected and
charged.
Return the handset to the base for a few seconds to
reset the security access-protection code.
The handset stops working or
works poorly during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the handset’s battery pack is charged.
Low volume or unusual sounds.
Someone has picked up another phone on the same
line. Hang up the other phone.
Severe noise interference.
Keep the handset and base away from computers,
remote control toys, wireless microphones, alarm
systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
Move to another location or turn off the source of
interference.
Hang up and redial the number.
The phone cannot be operated at a
useful distance from the base
because the signal becomes weak
or noisy (handset’s range has
decreased).
Lift the base’s antenna to a vertical position.
Be sure neither antenna is touching a metal surface.
Recharge the battery pack.
The handset battery pack does not
charge.
Check the charging contacts on the handset and
base. If they are dirty, clean them with a pencil
eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack (see “Replacing the Battery
Pack” on Page 34).
43-685.fm Page 31 Thursday, July 8, 1999 7:50 AM
