10
TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, the following sugges-
tions might help.
Problem
Suggestion
Low volume or unusual sounds
Someone has picked up another phone on the same line. Hang up the
other phone.
If you are using the headset, ensure the headset plug is properly con-
nected to the jack.
Severe noise interference
Press CH to change the channel.
Keep the handset away from computers, remote control toys, wireless
microphones, alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
Move to another location or turn off the source of interference.
Hang up and redial the number.
The phone cannot be operated
at a useful distance from the
base because the signal
becomes weak or noisy (hand-
set’s range has decreased).
Lift the base’s antenna to a fully vertical position.
Be sure neither the handset nor base antenna is touching a metal sur-
face.
Return the handset to the base to recharge the battery pack.
The phone does not work or
works poorly.
Be sure the base’s phone line cord and AC adapter are correctly and
securely connected, and the battery is charged.
The handset battery does not
charge.
Check the charging contacts on the handset and base. If they are
dirty, clean them with a pencil eraser.
Be sure the battery is properly connected.
Be sure the handset is properly seated on the base.
Handset does not ring or receive
a page.
Lift the base’s antenna to a fully vertical position.
Move the handset closer to the base.
Move the base away from other electrical devices.
Return the handset to the base to recharge the battery pack.
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