30
Troubleshooting
If you still have problems, disconnect the answering system. If other phones on the same line
work properly, the fault is in this phone or its installation. If you cannot find the problem, take
your system to your local RadioShack store for assistance.
You have an incoming call, but
do not receive any Caller ID
information.
Let the phone ring twice before you answer so the system
has time to record the Caller ID information.
Check that the system is correctly and securely con-
nected.
Call your phone company to verify that your Caller ID ser-
vice is active.
The handset battery pack does
not charge.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Replace the battery pack.
The handset does not ring or
receive a page.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power
is too low, it does not have enough power to light the dis-
play.)
Move the base away from other electrical devices and
sources of noise.
The handset stops working or
works poorly during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power
is too low, it does not have enough power to light the dis-
play.)
If the base loses power while the handset is away, the
security access-protection code might change. Restore
power to the base, then place the handset back on the
base. The CHARGE/IN USE indicator lights, indicating
that the code is set again.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Problem
Suggestion
